Mike Henry | Page 59

Professional, courteous, thorough: Fantastic! From the time I walked in the door to the time I drove off the lot, I was so well treated and all of my questions answered with great patience. An exc From the time I walked in the door to the time I drove off the lot, I was so well treated and all of my questions answered with great patience. An exceptional car-acquisition experience. In particular, salesman Mike Henry is to be highly commended. More

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Holy Grail of Sales Mike Henry did not attempt to lease or sell us a Subaru. Here's what Mike Henry did. First, Mike took the time to get to know us personally. He Mike Henry did not attempt to lease or sell us a Subaru. Here's what Mike Henry did. First, Mike took the time to get to know us personally. He earned our trust before we even started talking tradecraft. Unfortunately many dealerships often overlook that critical first step in relationship building and dive right into the sales pitch. In my experience people do business with people, not with companies or corporations. Second, Mike took the time to fully understand my family's unique needs for a new vehicle, then he offered industry insights and highlighted the benefits and advantages of going with Subaru. Basically, he was giving us options and working toward a solution, not a sale, right out of the gate. Next, drawing on his in-depth product, brand, industry and market knowledge, then openly sharing that information in ways we as the consumer could understand, Mike educated and empowered us to make an informed decision on the vehicle and dealership that best met our needs. In the end, the choice was clear...we joined the Tucson Subaru family! Stepping back and looking at our entire dealership experience with a wide angle lens, Mike Henry never sold us on Subaru, we sold ourselves on Subaru with Mike Henry deftly piloting the way. And that my friends, is the Holy Grail of Sales! Here's where it gets interesting. It's not just Mike Henry. Soup to nuts, EVERYONE at the dealership, including sales, service, management, finance, office administration teams and I suspect the owners who we haven't had the pleasure to meet yet, is knowledgable, professional, helpful, friendly, kind, courteous and engaging in every way, naturally so, not canned or forced. Tucson Subaru has a customer service formula other dealerships strive to imitate and some even come close, but not quite. There is a sprinkle of magic that hits you as soon as you set foot on the lot. It's in the smiling faces of team members happily greeting and opening doors for customers, it's in the Service team you meet who are as excited about your new Subaru as you are, it's in the Finance team who explains warranty packages and service coverages the way they should be explained, no BS or scare tactics, just straight talk and sound advice, it's in the Administration team who makes customers feel welcome, comfortable and important as soon as they cross the threshold to the dealership operations center. Take my advice, if you want an extrodinary experience buying or leasing a new vehicle, go to Tucson Subaru. If you want a decent to good experience buying or leasing a new vehicle, go to any other dealership in Tucson, then visit Tucson Subaru. Trust me, you won't regret the decision. More

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Wonderful experience Staff was so friendly at Tucson Subaru. Our salesperson “Mike” was a fine and knowledgeable gentleman. Our finance associate “Jennifer” was also kno Staff was so friendly at Tucson Subaru. Our salesperson “Mike” was a fine and knowledgeable gentleman. Our finance associate “Jennifer” was also knowledgeable and courteous. It was a wonderful experience buying our new Outback from this dealership. More

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Like the rep and the car Mike Henry did a great job answering all my questions and getting me the car I wanted, a Subaru Ascent Limited. He was patient, thorough, and helpful Mike Henry did a great job answering all my questions and getting me the car I wanted, a Subaru Ascent Limited. He was patient, thorough, and helpful without being pushy at all. Traci Roberts did a good job helping me through the paperwork. The car is just what I wanted. More

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"Sold on buying a Subaru" Went into dealership to just check out the Subaru models. Great service from salesperson (Mike Henry) with no pressure to buy. Product and Salespe Went into dealership to just check out the Subaru models. Great service from salesperson (Mike Henry) with no pressure to buy. Product and Salesperson sold us on buying a Subaru. Entire buying process was wonderful from the minute we walked into the dealership. More

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Blue-Baru Excellent service. And very knowledgeable sales person (Mike Henry). He went the extra mile to help us and stayed late to accommodate my husband who Excellent service. And very knowledgeable sales person (Mike Henry). He went the extra mile to help us and stayed late to accommodate my husband who owns a business. More

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Excellent personal service On Saturday March 9th we did not expect to drive away with the new Subaru Ascent Touring. We received very professional treatment, very good value fo On Saturday March 9th we did not expect to drive away with the new Subaru Ascent Touring. We received very professional treatment, very good value for trade-in vehicles, and very expeditious service. People that we were involved with were very helpful and understood our requirements. There was no "hard sell", it was very easy process. We will definitely recommend Subaru Ascent and this dealership to our friends. Andy and Lydia Mrozowski More

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No pressure and very easy We had such a great experience, from the moment we came to look at this dealership I felt at ease and didn’t have any of that “sales” feeling I had fe We had such a great experience, from the moment we came to look at this dealership I felt at ease and didn’t have any of that “sales” feeling I had felt at other places. I really feel like they let the product speak for itself. We have been very happy with our purchase More

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Excellent car service repair Excellent service by Jesse Friedman! Courteous, professional and knowledgeable. Repair done ahead of schedule. He called to let me know work done as Excellent service by Jesse Friedman! Courteous, professional and knowledgeable. Repair done ahead of schedule. He called to let me know work done as promised. Friendly and courteous service from beginning to end More

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Great Dealership Everyone at Tucson Subaru was courteous, knowledgeable, friendly and efficient from start to finish with the purchase of our new vehicle. It was a pl Everyone at Tucson Subaru was courteous, knowledgeable, friendly and efficient from start to finish with the purchase of our new vehicle. It was a pleasure doing business with them. More

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