Mike Delczeg

Kenneth met us shortly after walking in the door when most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wan most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wanted on our X1, and made the overall sales process simple and stress-free. I would definitely recommend him and BMW of Westlake to anyone who is looking for a straightforward car buying experience. The only drawback I saw was with the building itself. Full floor-to-ceiling windows on a south-facing building look nice, but the sun is a menace and prevents workers and customers alike from being able to see what’s between them and the doors. The owners make more than enough money to get some shades for the window. Get it done. More

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Tony and the team at BMW Westlake were amazing! First BMW purchase and they were helpful without being over bearing or pushy and allowed me to make educated decisions I felt comfortable with. First BMW purchase and they were helpful without being over bearing or pushy and allowed me to make educated decisions I felt comfortable with. More

by JOSHUA_L_MOORE Verified Customer Verified Customer

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Professional, respectful, kind, helpful, informed. The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about somethi The staff was all of the above. Tony, my sales associate, was so helpful and would answer all my questions completely. If he was unsure about something, he would find out the answer from someone on the team. They all made it clear that they are available anytime I had a question in the future. Nice people. More

by JWELCH4547 Verified Customer Verified Customer

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I just leased my third BMW with Ken Delk at BMW of Westlake, and it couldn't have been a smoother experience. Ken was very open with all of the sales details from the beginning and there were no surp Westlake, and it couldn't have been a smoother experience. Ken was very open with all of the sales details from the beginning and there were no surprises. I was in and out quickly and am very happy with the experience. The dealership has always taken great care of me and I will happily shop with Ken again when it's time for my next vehicle. Thanks! More

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Very happy with BMW of Westlake. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Ken took care of the details for me, as well. Very happy with the transaction and the car. I find the dealership and employees. responsive, reliable and trustworthy, Great assistance from BMW Product Genius, Mike Delczeg. He was patient, helped customize and explain features that were important to me. Definitely a valuable add. I also, had some follow up assistance with Dirk Steffen, who was also great. Plus, the service department is top notch. Each employee I've encountered has been professional, attentive and personable. Recommended. More

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I have leased 3 of my 4 BMWs from this dealership and have had a positive experience each time. Our salesman Jerry has been a pleasure to work with and the staff has all been very helpful and knowledgabl have had a positive experience each time. Our salesman Jerry has been a pleasure to work with and the staff has all been very helpful and knowledgable.. More

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Excellent customer service. Honest sales and financing employees. Always responded to inquiries immediately or the same day. They listened to what the customer wanted, found tha Honest sales and financing employees. Always responded to inquiries immediately or the same day. They listened to what the customer wanted, found that car in another state and had it delivered to the dealership. Everyone made sure the buying experience wasn’t stressful and no one pressured me to purchase things I didn’t want. I can’t say enough about this dealership and it’s professional employees. More

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Very professional, and courteous staff. Drew Shaw was a very pleasant individual to do business with Drew Shaw was a very pleasant individual to do business with More

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I flew to a town I had never been, to a dealership I had never been. To buy a vehicle I had not yet seen. Kelly went above and beyond to insure no detail was missed. I was greeted immediately by a friendly never been. To buy a vehicle I had not yet seen. Kelly went above and beyond to insure no detail was missed. I was greeted immediately by a friendly salesman. The car was as described , Alan made sure I was taken care of quickly as I had a long drive to get back home. The BMW genius took as much time as I wanted, to go over every detail and function of the car. The car was detailed well and was immediately brought out for my inspection. Overall this was one of the best buying experiences I have ever had. I would 100% make the 300 mile journey ( there are no less than 5 BMW dealers closer to me) again to but another vehicle . More

by JOSHUA Verified Customer Verified Customer

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Jimmy was great to work with and was very communicative. He helped me pick out the car I wanted and the process was smooth and easy. He helped me pick out the car I wanted and the process was smooth and easy. More

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