Mike Delczeg

Very happy with BMW of Westlake. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Great experience on every visit. Ken Delk, BMW Client Advisor, listened carefully. Respected my time. Sales conversation and process worked for me. Ken took care of the details for me, as well. Very happy with the transaction and the car. I find the dealership and employees. responsive, reliable and trustworthy, Great assistance from BMW Product Genius, Mike Delczeg. He was patient, helped customize and explain features that were important to me. Definitely a valuable add. I also, had some follow up assistance with Dirk Steffen, who was also great. Plus, the service department is top notch. Each employee I've encountered has been professional, attentive and personable. Recommended. More

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I have leased 3 of my 4 BMWs from this dealership and have had a positive experience each time. Our salesman Jerry has been a pleasure to work with and the staff has all been very helpful and knowledgabl have had a positive experience each time. Our salesman Jerry has been a pleasure to work with and the staff has all been very helpful and knowledgable.. More

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Excellent customer service. Honest sales and financing employees. Always responded to inquiries immediately or the same day. They listened to what the customer wanted, found tha Honest sales and financing employees. Always responded to inquiries immediately or the same day. They listened to what the customer wanted, found that car in another state and had it delivered to the dealership. Everyone made sure the buying experience wasn’t stressful and no one pressured me to purchase things I didn’t want. I can’t say enough about this dealership and it’s professional employees. More

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Very professional, and courteous staff. Drew Shaw was a very pleasant individual to do business with Drew Shaw was a very pleasant individual to do business with More

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I flew to a town I had never been, to a dealership I had never been. To buy a vehicle I had not yet seen. Kelly went above and beyond to insure no detail was missed. I was greeted immediately by a friendly never been. To buy a vehicle I had not yet seen. Kelly went above and beyond to insure no detail was missed. I was greeted immediately by a friendly salesman. The car was as described , Alan made sure I was taken care of quickly as I had a long drive to get back home. The BMW genius took as much time as I wanted, to go over every detail and function of the car. The car was detailed well and was immediately brought out for my inspection. Overall this was one of the best buying experiences I have ever had. I would 100% make the 300 mile journey ( there are no less than 5 BMW dealers closer to me) again to but another vehicle . More

by JOSHUA Verified Customer Verified Customer

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Jimmy was great to work with and was very communicative. He helped me pick out the car I wanted and the process was smooth and easy. He helped me pick out the car I wanted and the process was smooth and easy. More

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John Caruso is the best salesman! He has impeccable integrity. I will always be loyal to John, Mike and Bob! I highly recommend this trio to any person and or family looking to purcha He has impeccable integrity. I will always be loyal to John, Mike and Bob! I highly recommend this trio to any person and or family looking to purchase a BMW from Westlake Ohio. More

by cuyahoga14 Verified Customer Verified Customer

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Everyone we dealt with was great. Walk me through all the many buttons on the carThey to see how I Walk me through all the many buttons on the carThey to see how I More

by BOZZIBARTHOLOMEW Verified Customer Verified Customer

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Extremely friendly, patient, and professional. Glad we purchased a vehicle from BMW of Westlake, their service is incredible! Glad we purchased a vehicle from BMW of Westlake, their service is incredible! More

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Knew what I wanted when I sent them an email. Ken Delk responded to us-saw that his ratings were terrific, and decided to start with him My intent was to go to the three dealers that encircled Ken Delk responded to us-saw that his ratings were terrific, and decided to start with him My intent was to go to the three dealers that encircled my home - all 25 miles away - and then pick the best fit. Started with BMW of Westlake. Ken greeted us on a very busy day (Saturday), gave us the information we needed, let us drive an 8401 xDrive. We loved it. Found the color and options I wanted in his stock. Gave me a great deal, including a financing incentive, and then Westlake gave us more for our excellent condition trade-in that we expected. I had a max I wanted to spend, and they were able to get me under it and also include all the things I wanted on the vehicle. Everyone was very personable, and helpful. Mike, one of their Genius', took me through the intricacies of the vehicle, and here were a ton, and while my head was spinning, felt good enough to start out. Next day kind of "forgot" everything I had learned, but much of it came back as I drove. Now I am going to spend the weekend tinkering and reading the owner's manual, listing my questions over the next several weeks, and then going back and see Mike for a refresher. Ken, Mike and the team were great. Their reputation for service is excellent and I am anxious to try. Needless to say, I never went to the other two BMW dealers, as Westlake took care of all my needs. Would recommend them to friends and definitely use them again. More

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