Mike Covington

Very pleased with their customer service. They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super h They go above and beyond! They truly care about the customer. Best experience from a dealership I ever had. Nathan was our salesman and was super helpful with no pressure on us. He is very knowledgeable of what he is selling. Crystal in Finance did such an amazing job taking care of us and worked her magic. Everyone is so attentive to each person who walks in. Great team! Will be recommending everyone to shop there. More

Report | Print

Had a great used vehicle at an unbeleivable price. By phone they accurately relayed photos of any body damage, etc. to be sure the vehicle was properly represented before making the drive up to Clevel By phone they accurately relayed photos of any body damage, etc. to be sure the vehicle was properly represented before making the drive up to Cleveland. They also immediately ordered new front rotors for the vehicle after I'd noticed the breaks pulsing a bit (no negotiation necessary). They even allowed me bay time with a mechanic to verify the computer diagnostics and mechanical condition of the vehicle. Salesman Gregg Bain was excellent, and genuinely cared. Between the day of the test drive and the day I came back for final purchase, I think he remembered every word out of my mouth. Great guy. Highly recommend this dealer. More

Report | Print

Excellent facilities. Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, a Very good service. Staff is usually courteous and knowledgeable. One or two bad apples, though. I find the "miscellaneous charges" to be excessive, and found out on this visit that someone in your finance department apparently lied to me when I purchased a truck last year. Everyone else I've dealt with at this dealership has been excellent. More

Report | Print

Purchased a 2020 Lexus RC350 for my wife at Toyota of Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here se Cleveland. I live in Chattanooga, but haven't purchased a car in Chattanooga area or suburbs in over 20 years. Most dealers I've dealt with here seem to think people won't drive a few hours to get a better deal which is not the case with me. I've previously driven 8 hours one way to save $4000 on a vehicle. I actually went to Atlanta Sunday to look at a comparable Lexus. I explained this to my salesman Austin Calfee and his sales manager Mike Covington. These two went above and beyond to make sure I got the deal I wanted and kept my money local. They are a laid back dealership and don't have the "better go buy that somewhere else" attitude. I feel they worked hard to earn my business and just sold me my first local car in 23 years. Nothing but good words to say for the whole team. They have earned a new customer. I will be back. More

Report | Print

Exceptional service. Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purc Not pushy at all. Listened to everything we wanted and answered all of our questions. Made sure we understood everything about the car before we purchased. Will come back for our next vehicle More

Report | Print

Excellent communication, excellent treatment of their customers, wonderful customer service and a great vehicle purchase! customers, wonderful customer service and a great vehicle purchase! More

Report | Print

EVERYONE I INTERACTED WITH WAS VERY KNOWLEDGEABLE AND AND FRIENDLY. BOTH MIKE COVINGTON AND KENNY JONES WERE VERY HELPFUL AND HELPED ME DECIDE WHAT TRUCK I NEEDED. THIS IS MY THIRD TRUCK FROM CLEVELAND TOY FRIENDLY. BOTH MIKE COVINGTON AND KENNY JONES WERE VERY HELPFUL AND HELPED ME DECIDE WHAT TRUCK I NEEDED. THIS IS MY THIRD TRUCK FROM CLEVELAND TOYOTA AND I LOVE THE INTERACTION WITH THESE PEOPLE More

Report | Print

Michael Dylan was our salesman, he was fantastic, so kind, knowledgeable, but at the same time, didn't hound us. Mike Covington appraised the vehicle I was trading and was more than fair with the value kind, knowledgeable, but at the same time, didn't hound us. Mike Covington appraised the vehicle I was trading and was more than fair with the value he gave me on my trade-in. Taylor Alton was our guy closing the deal as the finance manager and he was so personable and kind as well. The overall experience with everyone we encountered at this dealership was top notch and we will definitely be returning customers and will refer people to them as well. Thank you to those 3 fellows for making our experience one that we will remember. More

Report | Print

Michael Covington was great and he was very friendly and patient with us while we were looking for a pre-owned vehicle and tried different dealerships in the area. We always have good experience here and no patient with us while we were looking for a pre-owned vehicle and tried different dealerships in the area. We always have good experience here and no surprise we have bought 4 vehicles from this dealership. More

Report | Print

Everyone was nice and easy to deal with. Knowledgeable about vehicle of interest and worked with me on getting payments in my range Knowledgeable about vehicle of interest and worked with me on getting payments in my range More

Report | Print