Mike Cescato

INFINITI Of Orland Park responded

Thank you for sharing your feedback! We’re glad to hear your experience was okay and appreciate your understanding as we continue to grow our team with new faces. Our goal is to ensure every visit is exceptional, and we look forward to exceeding your expectations next time! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're delighted to hear that it's always a pleasure visiting our dealership and that our team’s attentiveness and friendliness make a positive impact. We truly appreciate your continued support and look forward to seeing you again soon! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that your first visit was great and that Michael provided pleasant and informative service. We appreciate your feedback and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with Infiniti, both in terms of customer service and the quick and efficient handling of your recall service. We truly appreciate your trust in us and are so glad you chose Infiniti for your vehicle and service needs. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're thrilled to hear that Mike provided such excellent service and went above and beyond to ensure your visit was seamless. From greeting you by name to arranging a Lyft, Mike truly exemplifies our commitment to customer care. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your fantastic feedback! We're thrilled to hear you enjoyed the stellar customer service experience. Your recommendation means the world to us, and we look forward to serving you again! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you so much for your fantastic feedback! We’re thrilled to hear that you had such a positive experience with our team. We truly take pride in delivering excellent customer service, and it’s wonderful to know that you felt supported by everyone here. If there's anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience with us! We’re glad to hear that our service representative provided friendly and competent assistance, and that your recall service was completed on time. We aim to ensure a smooth and efficient experience, and we’re happy to know that we met those expectations. We look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience, and we apologize for the delay and inconvenience you encountered. We understand how important your time is, and it’s concerning to hear that you waited longer than expected for your oil change, as well as for the lack of assistance with your vehicle's tire pressure feature. We appreciate your feedback on Mike’s handling of your inquiry and will be addressing this with him to ensure all customer questions are met with accuracy and helpfulness in the future. We strive for efficiency and a high standard of service, and it’s disappointing that we did not meet those expectations during your visit. If you’d be willing to give us another chance, we’d love to make things right. Please feel free to reach out to discuss how we can better serve you in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team was able to diagnose the issue with your Q50 RS efficiently and work with your extended warranty company to resolve it. We appreciate your trust in us and look forward to assisting you with any future needs! Best Wishes, INFINITI Of Orland Park