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Mike Cescato
Mike Cescato at INFINITI Of Orland Park

Mike Cescato | Page 11

Service Advisor

INFINITI Of Orland Park

8550 W 159th Street
Orland Park, IL 60462

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4.8
162 Reviews
4.8

162 Reviews

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162 Reviews of Mike Cescato

December 30, 2024

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Employee Rating

Brought my Q50 RS after my steering rack went out, they we’re able to diagnose the issue in a timely manner and deal with my extended warranty company. More

by Sal Pino
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Christine Griswold , Kerrie Garrison, LaToya Tenton

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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're glad to hear that our team was able to diagnose the issue with your Q50 RS efficiently and work with your extended warranty company to resolve it. We appreciate your trust in us and look forward to assisting you with any future needs! Best Wishes, INFINITI Of Orland Park

December 28, 2024

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Mike was very professional and thorough. I appreciate his willingness to help me with my questions and concerns. More

by LOVELYNELLI
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: LaToya Tenton

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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for sharing your positive experience! We're thrilled to hear that Mike provided professional and thorough service. We always strive to ensure that our customers' questions and concerns are addressed, and it's great to know Mike was able to assist you so well. We appreciate your kind words and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland Park

December 27, 2024

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The service was good and fast; I highly recommend the dealership to those who need their car serviced. More

by ELZIEWASHINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: LaToya Tenton

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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for your great feedback! We’re glad to hear that your service was quick and efficient. We appreciate your recommendation and look forward to serving you again in the future! Best Wishes, INFINITI Of Orland

December 21, 2024

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Had new tires installed last week but caps were missing. Returned to have vale caps installed on my tires. More

by KYW829
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

INFINITI Of Orland Park responded

Thank you for sharing your experience! We're sorry to hear about the missing valve caps, but we're glad we could resolve the issue for you. We always aim to ensure everything is taken care of to your satisfaction. We appreciate your patience and look forward to assisting you again soon! Best Wishes, INFINITI Of Orland Park

December 19, 2024

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Employee Rating

Help me with a car problem I couldn’t explain from a freak accident this month More

by CRKING1270
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

INFINITI Of Orland Park responded

We’re committed to providing the support you need to get back on the road safely. Thank you for your feedback and we look forward to assisting you in the future! Best Wishes, INFINITI Of Orland Park

December 10, 2024

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The service dept always takes care of their customers and makes sure customer is satisfied More

by SFRANGELLA
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Service Communication
Recommend Dealer
Yes
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Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for your kind words! We're thrilled to hear that our service department consistently takes care of you and ensures your satisfaction. We truly appreciate your loyalty and look forward to continuing to serve you! Best Wishes, INFINITI Of Orland Park

December 07, 2024

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Great customer service! I also liked the video, provided by the technician, which explained the issues with my vehicle. More

by AMJOINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerrie Garrison, LaToya Tenton

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Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for the wonderful feedback! We're so glad to hear that you had a great experience and found the technician's video helpful in explaining the issues with your vehicle. We strive to make the process as transparent as possible, and we appreciate you sharing your positive experience! Best Wishes, INFINITI Of Orland Park

December 05, 2024

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The dealership is okay. I just wish they would care enough to call you back if you raise a concern. More

by DORRIS
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Workmanship
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Recommend Dealer
Yes
Print
Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for your feedback. We're sorry to hear that you haven't received the follow-up you expected. We take customer concerns seriously, and we’ll work on improving our communication. Please feel free to reach out directly if you'd like to discuss your experience further. Best Wishes, INFINITI Of Orland Park

December 02, 2024

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Service was so great we went and purchased a qx60 2024 the same day thanks More

by WEBBTRUCK22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for your amazing feedback! We're thrilled to hear that you had such a great service experience that it led to purchasing a 2024 QX60 the same day! We truly appreciate your trust and are excited for you to enjoy your new vehicle. We look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

November 30, 2024

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I had a great experience as always. Frank is amazing and very helpful plus knowledgeable. I really appreciate him! More

by GENISEGAVAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 12, 2024

INFINITI Of Orland Park responded

Thank you for the wonderful review! We're so glad to hear that Frank provided you with excellent service once again. We truly appreciate your kind words and look forward to assisting you again in the future! Best Wishes, INFINITI Of Orland Park

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