Mike Castori | Page 14

The service rep Mike castori was great he got me in and out very quickly out very quickly More

by chriskerry2005 Verified Customer Verified Customer

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Freddy was the best! Super fast and efficient. Couldn’t have asked for a better experience! Super fast and efficient. Couldn’t have asked for a better experience! More

by radri2005 Verified Customer Verified Customer

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Waited too long to be greeted and assist also took then almost 2 hours for oil change service almost 2 hours for oil change service More

by vjortega Verified Customer Verified Customer

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Wait was not as long as I thought it would be. Everyone was nice and polite. Everyone was nice and polite. More

by John Verified Customer Verified Customer

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Mike C is very efficient, communication is key as truck is getting service repairs. He explains in detail and very respectful is getting service repairs. He explains in detail and very respectful More

by dgjmora717 Verified Customer Verified Customer

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Good fast service, I think the furniture in the waiting area could be replaced otherwise everything was very good area could be replaced otherwise everything was very good More

by tomathiersmann2014 Verified Customer Verified Customer

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Service center was helpful and quick. They are communicative and meet set expectations. Two words They are communicative and meet set expectations. Two words More

by ahs365 Verified Customer Verified Customer

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I brought my Challenger here for a warranty camshaft replacement, and the experience was a nightmare. • They lifted my car incorrectly, bending the frame underneath and damaging the rocker panel replacement, and the experience was a nightmare. • They lifted my car incorrectly, bending the frame underneath and damaging the rocker panel along with it • I was without a car for almost a month while they dragged their feet, claiming Stellantis hadn’t approved the work. During that time, I wasn’t given a loaner and was told I had to pay $50/day for rentals. • When the warranty was finally approved, I was told parts were “on back order” with no ETA… yet they showed up the very next day. • After all that waiting, the warranty only covered a 4-day rental, and the car was repaired the day after approval • My battery was drained from sitting and they even tried to sell me a new one. • To top it off, they ran my car through an automatic wash without permission, scratching and damaging the paint. What makes this worse is that I bought this vehicle as a Certified Pre-Owned from this same dealership. I expected professional care, but instead I was left with frame damage, extra costs, and weeks without my car. If you care about your car, avoid this dealership. More

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Needs better customer service. Took 2 weeks of me calling to even find out through information I needed even after leaving voicemails. Doesn't work with you on warranty or parts th Took 2 weeks of me calling to even find out through information I needed even after leaving voicemails. Doesn't work with you on warranty or parts that they put on even though it's still covered under a warranty they would rather you pay out of pocket. More

by d_willis1213 Verified Customer Verified Customer

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Mike is always courteous, prompt with returning our vehicles, and makes scheduling work efficient for my schedule vehicles, and makes scheduling work efficient for my schedule More

by LisaA Verified Customer Verified Customer

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