Mike Buskey

My experience with Brandon Honda was extremely disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management disappointing, and I found the conduct of the sales and finance departments to be highly unprofessional. Although I appreciate that upper management ultimately became involved and helped resolve several of my concerns, the overall process was stressful, confusing, and time consuming. On September 17, 2026, my wife and I entered into a transaction for a new 2026 Honda Pilot Elite. We traded in our vehicle, provided a $4,000 down payment, and left the dealership believing that the financing terms presented to us had been finalized. The financing was later not completed as originally presented. We were asked to provide an additional $5,200 down payment, and several attempts were made to restructure the transaction, including consideration of my mother as a potential cosigner. The process became increasingly stressful for our family. Multiple credit applications and lender submissions were made, and we ultimately decided to unwind the transaction and return the Honda Pilot. After I escalated my concerns, I was contacted by Brett Morgan, CEO of Morgan Automotive Group; regional director Matt Mickelson; and general manager Sam Raabe. During this process, I also received insulting and unprofessional emails from Clayton Mieir, which made an already difficult situation even more upsetting. I appreciate Mr. Morgan, Matt, Sam, and controller Taylor Spring for their professionalism and assistance in resolving the financial aspects of the situation. Our original vehicle was returned, our $4,000 down payment was refunded, and an additional $1,320.61 in expenses was reimbursed. The CEO also provided compensation in response to the insulting emails and the way the matter was handled. However, I was also told that the dealership would only pay their retail for the tint installed on the vehicle. From my perspective, this raised concerns that I had overpaid for the tint and had been charged more than the service was worth. I felt taken advantage of by the outside company involved in providing that service. Which was absolutely not true! During our discussions, management acknowledged that the process had not been handled appropriately and indicated that the matter would be addressed through additional employee training. Although I appreciate upper management's efforts to resolve the situation financially, the experience raised significant concerns about the dealership's financing, communication, customer service, and vendor practices. I found the way the situation was handled by the sales and finance departments to be extremely unprofessional, and the insulting emails from Clayton further damaged my trust in the dealership. I recommend that anyone purchasing a vehicle carefully review all financing documents, confirm whether financing is final or conditional, verify the actual cost and value of any add on products or services, and ensure that all terms are clearly explained before leaving the dealership. I appreciate the assistance provided by upper management. However, based on this experience, I do not plan to purchase another vehicle from Brandon Honda. I hope the dealership uses this experience to improve its processes, employee conduct, and oversight of outside vendors so that other customers do not encounter similar difficulties. More

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CJ (Cainnan) is great in sales. He was very knowledgeable about the vehicles, talkative and extremely friendly, and he does not pressure you at all. He was the best part of this pro He was very knowledgeable about the vehicles, talkative and extremely friendly, and he does not pressure you at all. He was the best part of this process for me. He made me feel confident in my lease, was able to help negotiate a great trade-in offer, and he will put in more than 110% effort to make sure you get the deal you deserve and expect. He makes sure you are happy with the car, the price, and the experience. He is also extremely diligent and efficient. Can’t say enough good about him. From one Ohio native to another, thank you again, CJ! More

by mjr1993 Verified Customer Verified Customer

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Anyone buying a car should really pay attention to the breakdown of their quote, if I didn’t I would have been double charged for three different fees. Which would have cost me another 2k. And when I aske breakdown of their quote, if I didn’t I would have been double charged for three different fees. Which would have cost me another 2k. And when I asked for a second key I had to pay for one. That being said I would definitely be mindful when purchasing a vehicle from here. The only reason I moved forward was I really liked the car. I only hope they didn’t lie to me about the extended warranty. I’m not very confident. Typical used car lot mentality. More

by FDFX408 Verified Customer Verified Customer

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