Mike Brandvold | Page 97

Friendly no pressure! I just purchased my third Ford at Klaben. The service department is great, never had any problems. Car shopping can be very stressful when you have a I just purchased my third Ford at Klaben. The service department is great, never had any problems. Car shopping can be very stressful when you have a salesman pressuring you to buy. I don't tolerate this kind of behavior. My sales person is Mike Cooney. He is always friendly, never pushy, and always able to answer any questions.. He is patient explaining how things work. He is just so helpful and even took the time to sync my phone and explain it to me. More

by DJWMS7580 Verified Customer Verified Customer

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Always pleased with service Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience in the last 4 years I've been going here. More

by SEB92KNIGHT Verified Customer Verified Customer

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Great service staff and customer service My wife brought her 2010 Ford Escape in for brake pads and rotors and the works oil change. Her service advisor was Mike Brandvold, he is always court My wife brought her 2010 Ford Escape in for brake pads and rotors and the works oil change. Her service advisor was Mike Brandvold, he is always courteous, friendly and professional. Since my wife works in Kent, Klaben drove her to work and picked her up from work and back to the dealership when her car was ready. On a side note, I recently purchased a new Mustang from Klaben and had a small issue which their service department handled even though it was a couple minutes past their closing time. Mike went above and beyond what I expect in customer service. My family and I really enjoy the service department and refer others to the dealership. More

by Sarick78 Verified Customer Verified Customer

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Very accommodating I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even t I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even though everything was not ideal with the service they more than made up for it in the end. They took my concerns seriously and tried their hardest to make things right. More

by KRISTA4306 Verified Customer Verified Customer

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Leased a Lincoln MKS and Ford Explorer Sport Never a problem with haggling over a price. Our salesman, Mike Cooney, knows us well. We get the best price they can do and it's almost always a don Never a problem with haggling over a price. Our salesman, Mike Cooney, knows us well. We get the best price they can do and it's almost always a done deal. They make buying a car easy! Christine Klaben is great with the paperwork. Everything is explained and done with very little effort and time. Super experience. More

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Great experience Wonderful experience. Mike Cooney is terrific. Professional and caring. Klaben is like a family. They really care about selling you a car that fits yo Wonderful experience. Mike Cooney is terrific. Professional and caring. Klaben is like a family. They really care about selling you a car that fits you. Wouldn't go any where else! More

by FCULLION Verified Customer Verified Customer

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Why I keep coming back! I have been purchasing and had vehicles serviced from Klaben for more than 15+ years. Great customer service on the sales side and post sale, service I have been purchasing and had vehicles serviced from Klaben for more than 15+ years. Great customer service on the sales side and post sale, service side. Jeff Tetreault is my go to guy that makes purchasing a vehicle a no pressure experience for my self, friends and family that I send his way (and who have nothing but rave reviews about Klaben and Jeff). Jeff always makes sure that we get the vehicle we want...did I mention how easy the entire process was and how polite and patient "JT" is? He will go over the vehicle features,explaining any features in detail if you have any questions. I always get reminder cards about service deals and even got a personal phone call to wish me a happy birthday...that's how connected this team is. On the service side, you cant beat the customer service you get from the service team. I've dealt with most of the team over the years and witnessed that other customers get the same courteous experience....Klaben should be proud of their entire staff, and that's why I continue to come back! More

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Excellent The people I work with at Klaben are very professional and great to work with. And all the Machanics that work on my trucks are very professional and The people I work with at Klaben are very professional and great to work with. And all the Machanics that work on my trucks are very professional and very knolageable. Thanks More

by FLYBOY22266 Verified Customer Verified Customer

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A Positive Experience I walked into the dealership not expecting to buy a new car that day. I had been to several other dealerships and knew what I wanted and had a general I walked into the dealership not expecting to buy a new car that day. I had been to several other dealerships and knew what I wanted and had a general estimate of what I was willing to spend. I was greeted before I entered the door and asked for Doug Beavers who had been recommended by my employer. Unfortunately he was unavailable at the time but Buddy Moore took me for a test drive and did an excellent job describing the car's features to me. He then made me a price offer and had my trade in appraised. He also showed me the Carfax report for my trade. In the meantime Doug arrived and negotiated an offer that met my expectations. Buddy removed all my things from my trade in and put them in the new car. They accepted the trade in even though I did not have my title with me. Doug then picked up the title from me at work the following day. The atmosphere is the dealership was pleasant. Everyone was friendly. It was clean and bright. I was taken to the service department and introduced to Mike Brandvold who is to be my contact person there. Everything there was also clean and bright. The waiting area looked like a pleasant place to wait while your car was serviced. They have also followed up to make sure that everything is going great with the new car and to answer any additional questions that I might have. More

by JB Verified Customer Verified Customer

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Happy new ford owner also returned to have my mud guards ins I had to wait a while for my order to be shipped. But it was well worth it.dough carter kept me up to date regularly. Ounce a week phone call. I had to wait a while for my order to be shipped. But it was well worth it.dough carter kept me up to date regularly. Ounce a week phone call. More

by ROMAR1956 Verified Customer Verified Customer

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