Mike Bourne | Page 2

Kind and thorough sales people. Big Mike was very friendly, gave me the information I needed and negotiated fairly. Rocky (financing, warranties, etc) wasn't too pushy and seemed Big Mike was very friendly, gave me the information I needed and negotiated fairly. Rocky (financing, warranties, etc) wasn't too pushy and seemed totally understanding of our needs. GREAT experience overall - I recommend them highly!!!!! More

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I was pleasantly surprised with the honesty, professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones professionalism and family oriented approach with buying a new car from Smithtown Toyota. I went to Smithtown Toyota because they were the only ones that not only have the loyalty program but they have the coupons online for maintenance and repairs. Therefore, if you want to continue maintaining your vehicle passed the 2 year free maintenance program then Smithtown Toyota is the only dealership where you can afford to do that. Mike (Who everyone refers to as Big Mike) was very kind, honest and knowledgeable with multiple vehicles to compare to the vehicle that I originally intended to purchase. He said let’s test drive another vehicle that you might like better. Surprisingly, I fell in love with the Venza, which I Initially wanted to purchase the RAV4. He did not at any time pressure or push the purchase of the vehicle. I stayed in contact with him via text and I was able to get him everything he needed via email. When I arrived to pick up the car and do the final paperwork, I didn’t need to bring anything with me other than the certified check for my down payment. The car buying process was very simple at Smithtown Toyota. When I was doing the final paperwork with the financial department with Rocky I felt like he was my own family member that was helping me through the process. He explained to me that there are some programs that are not necessarily needed to sign up for and guided me to the two important ones which was the extended warranty and the tire and wheel warranty program which surprisingly added only a small amount to my monthly payments. He said when the interest rates go down, he will give me a call and help with refinancing the car to lower the monthly payments. This is one dealership where you don’t need someone to sit down with you during the final paperwork process because they will not sell you something that you’re not going to need. I want to compare my experience of purchasing a car from Smithtown Toyota to a purchase from a competitor Toyota dealership. I don’t want to name the competitor Toyota dealership because I don’t want to give a negative review of them because they have very kind people that work in the service department. Back in 2017 I purchased a 2018 RAV4. It was a similar experience when I test drove the vehicle that I ended up loving. The sales department was very nice and very helpful. However, when it came time to do the paperwork with the financial department, they tried to sell me every single program that they offered which I later regretted signing up for some of those programs that I didn’t need. I highly recommend Smithtown Toyota to purchase your vehicle because they are the only ones that will give you the most savings on maintaining your vehicle passed the 2 year free Maintenance service, They won’t push or pressure the purchase of a vehicle when test driving the models and they won’t pressure you to sign up for additional programs during the final paperwork process at the end. More

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I've been a customer at this dealership for years. Just leased my 4th vehicle from them and now my daughter just bought her first car from them. Service is always great & our salesperson, Mike Bourne, Just leased my 4th vehicle from them and now my daughter just bought her first car from them. Service is always great & our salesperson, Mike Bourne, always makes the process easier and a pleasure! More

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One of the BEST car buying experiences ever ! Our first Toyota purchase ! Every person at this dealership that we had spoke with was OUTSTANDING ! Michael Bourne , sales consultant..SUPERIOR ! Our first Toyota purchase ! Every person at this dealership that we had spoke with was OUTSTANDING ! Michael Bourne , sales consultant..SUPERIOR ! John Ferranola, finance manager ...EXCELLENT ! Theresa, sales admin...FANTASTIC ! They converted us to Toyota people ! More

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Top notch dealership! Salesperson Mike Bourne made my car buying experience a pleasure and John in finance made that process go smoothly as well. I went there with an atti Salesperson Mike Bourne made my car buying experience a pleasure and John in finance made that process go smoothly as well. I went there with an attitude based on my experience with other dealerships. I was quickly put at ease. No attitudes or arrogance. Its the way car buying should be. More

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Drove out from Brooklyn and bought a new Highlander with trade-in. We had spoken / negotiated with Mike (Big Mike) beforehand and he arranged a difficult swap with a car from another dealer. Mike came throu trade-in. We had spoken / negotiated with Mike (Big Mike) beforehand and he arranged a difficult swap with a car from another dealer. Mike came through on the deal and kept his word, and was absolutely great to deal with. Highly recommend Big Mike, we will easily make this drive from the city to deal with again. In the dreadful world of car buying, we feel like we got lucky. More

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Big Mike was amazing! I got my green toyota corolla cross and I’m very happy with the deal! He was nice throughout the transaction and very responsive and knowledgeable! I got my green toyota corolla cross and I’m very happy with the deal! He was nice throughout the transaction and very responsive and knowledgeable! Thank you again, Eunice More

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Excellent dealership, end to end experience was a pleasure. Michael Bourne in Sales is very knowledgeable and friendly. Michael assisted with finding the exact care I wanted and took the time to go pleasure. Michael Bourne in Sales is very knowledgeable and friendly. Michael assisted with finding the exact care I wanted and took the time to go over all of the car features during delivery. Will absolutely recommend this dealership and Michael to anyone looking for a Toyota More

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We have been buying cars from this dealership for over 30 years. They are so pleasant and helpful. Mike Bourne was our salesman and showed patience and consideration when explaining all the wonderful Toyota years. They are so pleasant and helpful. Mike Bourne was our salesman and showed patience and consideration when explaining all the wonderful Toyota features. We left knowing every detail that would make our experience wonderful. Tim Payton was most helpful in leading us to a perfect car. Thank you Smithtown Toyota for your consideration and help. More

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My name is Gary f lundy and mike Bourne was our sales person mike was the best and most polite salesman ever! Made the buying pleasant ! God bless you mike! Took all the nervous jitters away! And very kn person mike was the best and most polite salesman ever! Made the buying pleasant ! God bless you mike! Took all the nervous jitters away! And very knowledgeable! Thank you mike! More

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