Mike Belew

Easy. Sorry I don't like to do reviews so this is the best you are going to get. Sorry I don't like to do reviews so this is the best you are going to get. More

by MBHEY Verified Customer Verified Customer

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Basis for my 2-star rating: My 2024 Silverado was to be serviced for a Chevrolet initiated recall software update AND a "Service Trailer Brake System" fault. When the appointment was schedule I notified th serviced for a Chevrolet initiated recall software update AND a "Service Trailer Brake System" fault. When the appointment was schedule I notified the service department of both items and offered to send pictures of the dash error messages - which occur frequently throughout any drive - but they were declined. The dealer only software update was completed but the trailer brake system was not repaired due to lack of the trailer brake switch part which was ordered and I was asked to return a few days later. I live in New Mexico and brought the truck to James Wood for service while in the Denton area visiting family. My return to NM prevented service the following week. I notified the Service Dept. scheduler and the Service Advisor that I required the vehicle for my return trip to NM. I understand the Service Dept. must diagnose any issue versus accepting the customer's diagnosis BUT I offered pictures and know from internet research that this issue has been a common problem for several model years of the Silverado, including the 2024s. I was disappointed to learn that the part for a common issue was not available in the parts department and would require a second service appointment at a later date. At this point, I will have to find a dealer in Albuquerque that can address the issue, which will also likely require 2 visits. Disappointing and not my experience with previous James Wood visits. More

by jdmangum Verified Customer Verified Customer

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Mike Balew was right on time when I pullled into garage for an oil change. Mike has always been a great sevice person. for an oil change. Mike has always been a great sevice person. More

by denjolo1 Verified Customer Verified Customer

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Totally disagree with James Woods policy of charging for use of credit card!! Should END this! use of credit card!! Should END this! More

by NANCYLAYTHAN Verified Customer Verified Customer

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I found the James Wood auto associate and team members very informative and courteous in keeping me up to date with how my vehicle was serviced and any questions I had. very informative and courteous in keeping me up to date with how my vehicle was serviced and any questions I had. More

by gullingdusty Verified Customer Verified Customer

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Great service from the time I was greeted and through the whole process. Very professional and informative. Thanks whole process. Very professional and informative. Thanks More

by mycozyup Verified Customer Verified Customer

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They got me in and out and kept me informed Mike was very courteous and explained every step of process. courteous and explained every step of process. More

by jwn1027 Verified Customer Verified Customer

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Mike at James Wood GMC Denton makes service easy. Great communication the whole way through. Great communication the whole way through. More

by dshaw9 Verified Customer Verified Customer

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Service did a great job of getting me in and out in 45 minutes for oil change and fuel filter change. minutes for oil change and fuel filter change. More

by RBARR1321 Verified Customer Verified Customer

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Always get great service from James Wood. Really good people. Service Advisor Mike Belew takes great care of my 23 Chevy Traverse, and Shop Foreman Robert Cook looks after my vehicle as we Really good people. Service Advisor Mike Belew takes great care of my 23 Chevy Traverse, and Shop Foreman Robert Cook looks after my vehicle as well. Thanks for another great service experience! More

by TWILKE32959 Verified Customer Verified Customer

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