Mike Ball

Rosie did a great job with testing drive and showing us the perfect product within our price range! I will refer my friend to her. the perfect product within our price range! I will refer my friend to her. More

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If you are looking at getting a Mercedes, request Rosie Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, espe Sosa at Mercedes Benz of Laguna Niguel to be your sales person. Let's be real, no one really looks forward to the all day car buying experience, especially if you weren't planning on being in the situation where suddenly you need a new vehicle unexpectedly. This was the case for me, but luckily I got Rosie. She is professional, knowledgeable, patient, attentive & so sweet. She made this process so easy & believe it or not, fun! I actually found myself starting to get excited to buy a new car which was something I wasn't planning on doing for a long while. She helped me nail down my dream car I didn't even know I wanted! The whole experience from beginning to end was more amazing than I could have imagined & it's all thanks to Rosie. She really made the experience so enjoyable. Shout out to Mike Ball & David Gonzalez who were the managers as well as Reza Etemad who was the Finance Manager, they were all also a pleasure to work with alongside Rosie. I've been in my new car for a few months now & no joke, I get so excited when I walk to my car in the morning for work. I look like that heart eye emoji as I walk towards it & think, "I can't believe this is my car!" I have contacted Rosie a few times since to ask questions & she is so on top of it responding the same day. I highly recommend Mercedes Benz of Laguna Niguel & Rosie for your next car buying experience, I promise you won't be disappointed! More

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Kosta Spektor is the best there is anywhere , been his client for more than 10 years any time I need a new car I know where to go, Best service and he knows how to listen and see what u need and he will client for more than 10 years any time I need a new car I know where to go, Best service and he knows how to listen and see what u need and he will find the right car for you , I had my 2021 AMG GLE 53 C and I loved it when it was time to upgrade I contacted Costa and told him what I had in mind and he found the way to upgrade to a 2024 GLE I was thrilled for Tue opportunity and he got me the color I wanted with the packages I wanted from across the country, I will only be driving Mercedes and will only get it from Kosta Spektor at Mercedes Benz laguna niguel More

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An amazing help throughout the whole process from finding a car that spoke to me to making the purchase, I felt that it was a stress free experience and that I had time to look at every detail I wanted in my a car that spoke to me to making the purchase, I felt that it was a stress free experience and that I had time to look at every detail I wanted in my ideal new vehicle. More

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I highly recommend Kosta Spektor to anyone in need of expert guidance, personalized service, and a positive buying experience. His professionalism, integrity, and dedication to customer satisfaction set expert guidance, personalized service, and a positive buying experience. His professionalism, integrity, and dedication to customer satisfaction set a high standard in the industry. Thank you, Kosta, for your outstanding service and for making my shopping experience truly memorable. I will definitely be returning for future purchases and recommending you to friends and family. Best, Malana Ejtimayee More

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It is a rare occasion when buying a car earns a 5-star review, but Mercedes Benz of Laguna Niguel and Brett Ogan seriously made this a special experience. From the minute we arrived, we never felt pressu review, but Mercedes Benz of Laguna Niguel and Brett Ogan seriously made this a special experience. From the minute we arrived, we never felt pressured. We let Brett know what we were looking for and he jumped right on it. However, this was a spontaneous shopping event for my wife and I. We were looking to replace a car that she was unhappy with, but did not intend to buy...just to "look". Despite it being towards the end of the day, Brett didn't care and he kept helping us. We could not make up our minds, so we decided to return the next day. Brett was so patient and finally helped us find the car which made my wife so happy. We honestly could not be happier with our purchase, but this would not have happened without Brett. Thank you so much MBZ of Laguna Niguel. Brett is a perfect example of what salespersons should aim to be. I can not forget to mention other kind folks we met at MBZ of Laguna Niguel: Michael Ball, Candace Eckart sales managers were instrumental in making this happen and Nelli Voronin in finance was so kind. This was a fantastic experience that in the end made my wife so happy, but would not have happened without Brett Ogan leading the charge. More

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Rosie she is one of the best sales people in the industry she is truly the best representative to Laguna dealership best service and you can feel her heart in everything she represents, She is the one if yo she is truly the best representative to Laguna dealership best service and you can feel her heart in everything she represents, She is the one if you are going to Laguna Niegal Mercedes. Thank you Rosie More

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Kosta is a phenomenal and professional dealer. My last five purchases from him has been a great experience. My last five purchases from him has been a great experience. More

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I had a fantastic experience with Aaron Fickle and Mercedes-Benz of Laguna Niguel. I had narrowed down my options to three different choices. And I started off at Mercedes. I immediately let Aaron kno Mercedes-Benz of Laguna Niguel. I had narrowed down my options to three different choices. And I started off at Mercedes. I immediately let Aaron know that I wasn’t in the market to buy a car today. Because I really wanted to look at all of my options. Of course he found something incredible… But when I told him, I just wanted to see what else was available, He never made me feel bad or like I’d wasted his time. He checked in with me several times over the next couple of weeks and I kept him up-to-date on what I was looking for.. One and I hit up four dealerships, Including the “number one Mercedes-Benz dealership in the world” While I ultimately decided that the Mercedes-Benz was the way I wanted to go. I knew that I wanted to go back to Aaron, I felt like a person and not a number. I had been upfront with Aaron About my budget limitations and down payment and monthly payment. We talked about what I was looking for in the car, and he showed me so many options that were available, and as we test drove each vehicle he was upfront about this will fit in your payment, this will be below your payment, we can do everything we can to make this work within your payment… Ultimately decided on an electric vehicle! Not once did he make any reference to the fact that I would no longer be using gas, and therefore, my monthly payment goal could actually be a little higher because I could factor this into the equation… It wasn’t until after I made my decision that he reminded me of this fun fact! So now I feel like I stole the car!! And that really is the best feeling leaving a dealership, isn’t it? I would like to note that every person I came into contact with at Mercedes-Benz of Laguna. Niguel was so kind and helpful. And the receptionist on that very first day, when I walked in blindly, who listened to what I was “maybe” looking for And set me up with Aaron, To the finance manager, make that a breeze, to the staff, who made sure my car was ready for me to drive off!! Everyone was so excited for me. They like where they work! Mercedes-Benz of Laguna Niguel is absolutely a family. And I’m so glad to be a part of it!! More

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Duke Maltin was my sales professional, and I can not recommend him enough. As soon as you meet him, you will quickly realize why Duke is the top sales rep at his company. He is friendly, professional, a recommend him enough. As soon as you meet him, you will quickly realize why Duke is the top sales rep at his company. He is friendly, professional, and extremely knowledgeable. We hit a couple of hiccups during the process regarding my trade-in, and Duke handled it like a pro. If you are looking for a new or used car, give Duke a chance to earn your business, and you will be glad you did. T.L. More

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