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Miguel Santos

Overview Reviews (320) Inventory (209)

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Miguel Santos

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Miguel Santos

General Sales Manager

Courtesy Mitsubishi

1060 Washington Street
Attleboro, MA 02703

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4.6

320 Reviews

Overview Reviews (320) Inventory (209)

4.6

320 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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320 Reviews of Miguel Santos

November 11, 2024

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Employee Rating

Had my transmission replaced and left with a broken control arm and they said it was my brakes and didn’t want to fix it. Awful! control arm and they said it was my brakes and didn’t want to fix it. Awful! More

by None23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bill Brown, Aaron Dube, Melissa Coutu, Sean Thornhill, Dan Milheiro, Peter Crisostomi, Peter Boursiquot

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October 29, 2024

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Didn't like that the disclaimer is hidden the listing of the vehicle. Didn't like how pushy the sales people are for you to drive the car home. I wanted to pick it up when it was ready instead of wasting my the vehicle. Didn't like how pushy the sales people are for you to drive the car home. I wanted to pick it up when it was ready instead of wasting my gas going for a vin check, to register the vehicle. More

by livbraymom824

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Macedo

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Oct 29, 2024 -

Courtesy Mitsubishi responded

We're sorry to hear you didn't have a fully satisfying experience, and we'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 25, 2024

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Employee Rating

The service was great and the cs was great. Ty for the mechanics were great and I have nothing but respect for the crew. Ty for the mechanics were great and I have nothing but respect for the crew. More

by None23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Brown, Aaron Dube, Melissa Coutu, Sean Thornhill, Dan Milheiro, Peter Crisostomi, Peter Boursiquot

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Oct 25, 2024 -

Courtesy Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Courtesy Mitsubishi. We look forward to having you as one of our valued customers for many more years to come!

October 15, 2024

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Employee Rating

Very disorganized. Some will tell you what you want to hear while others give you the run around. Some will tell you what you want to hear while others give you the run around. More

by Kanetimothy34

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

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Oct 19, 2024 -

Courtesy Mitsubishi responded

Timothy, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so we can speak directly, we'd love to address your concerns in detail.

August 27, 2024

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Employee Rating

The staff is great! !! Gina really goes above and beyond to find you the perfect car that you are looking for!! !! Gina really goes above and beyond to find you the perfect car that you are looking for!! More

by gibbsrochelle

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tony Machado, Kyle Cunningham, Jason Macedo, Peter Boursiquot

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Aug 27, 2024 -

Courtesy Mitsubishi responded

Here at Courtesy Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 27, 2024

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This car buying experience was a very long, drawn out, frustrating situation that didn’t need to be. I had to interact with the repair shop with courtesy and they were unbelievably amazing. I would recomm frustrating situation that didn’t need to be. I had to interact with the repair shop with courtesy and they were unbelievably amazing. I would recommend any one to the repair and service shop but would never recommend someone buy a vehicle from that dealer. More

by jgibbons4

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Jeffery Jones, Dan Milheiro

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Aug 27, 2024 -

Courtesy Mitsubishi responded

HELLO JENNIFER, I AM RELLY SORRY THAT YOU FEEL THE PROCESS TOOK TOO LONG TO BUY A VEHICLE. THIS WAS NOT IS NOT OUR INTENTION TO KEEP A CUSTOMER HERE FOR LONG TIME, HOWEVER WHEN WE ARE WATING ON THE BANK TO MAKE A DECISION WE HAVE NO CHOICES. UNFORTUNATELEY IF IT IS A CREDIT CHALLENGE WE HAVE NO CONTROL OF THE TURNING TIME. AGAIN I AM SORRY FOR THIS TIME AND HOPING NEXT TIME IT WILL BE QUICKER. WE ARE WORKING HARDER TO SPEED UP THE PROCESS.

August 23, 2024

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Employee Rating

Great service. Sales person very kind and helpful. Overall i recommend this dealer for purchasing a car. Sales person very kind and helpful. Overall i recommend this dealer for purchasing a car. More

by Alex

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Macedo

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Aug 24, 2024 -

Courtesy Mitsubishi responded

GOOD MORNING AND THANK YOU FOR SUCH A GREAT REVIEW

May 24, 2024

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Employee Rating

Kevin was GREAT during the entire process. Patient and understanding during process would buy again Patient and understanding during process would buy again More

by JV416416

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Morales

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May 25, 2024 -

Courtesy Mitsubishi responded

Thank you for taking the time to let us know of your experience. S.Silva GM

May 23, 2024

Dealership Rating

Employee Rating

Courtesy Mitsubishi and Jason made the entire process easy and accessible for me as a first time buyer. I appreciated how they walked me through the process and were never pushy. easy and accessible for me as a first time buyer. I appreciated how they walked me through the process and were never pushy. More

by morrisonsam33

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jason Macedo

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May 24, 2024 -

Courtesy Mitsubishi responded

So happy to hear of your satisfaction. And thank you for the review. S.Silva GM

May 24, 2024 -

Courtesy Mitsubishi responded

So Glad to hear of your satisfaction.

May 18, 2024

Dealership Rating

Employee Rating

I was completely impressed with their professionalism and customer service. Jason was amazing and extremely helpful. customer service. Jason was amazing and extremely helpful. More

by Mconcep

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Jason Macedo

Report | Print

May 20, 2024 -

Courtesy Mitsubishi responded

So Happy you were satisfied. And thank you for choosing to do business with Courtesy! Steven Silva GM

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