Miguel Pichardo

I leased a 2025 jeep wrangler with 2,900 miles on 3/17/25. When I left the dealership I noticed that the brakes made a sound and did not feel right. I called my salesperson, Henry, and explained the 3/17/25. When I left the dealership I noticed that the brakes made a sound and did not feel right. I called my salesperson, Henry, and explained the situation to him. The following week, on 3/28/25, I bought the car to the service department and spoke with Stacy Ann Bonner. Ms. Bonner drove my car and stated that the rotor needed to be changed. Ms. Bonner stated that she would text me to let me know when to bring the car in. She also gave me a number where I could reach her. I have called the number several times and nobody picks up. I've left messages and nobody has responded. I've called the service department and nobody picks up. I've called the sales department where they actually pick up. I spoke with Fred who would not transfer me to a manager. I spoke with Briana who took a message. I have not yet heard anything from Ms. Bonner or anyone at the jeep dealership. I am a repeat customer and I had the same experience when I had my last jeep. The customer service is the worse, absolutely horrendous! More

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They lie about the best rate available for you. Once you buy the car you can't get a call back Once you buy the car you can't get a call back More

by GAKA29 Verified Customer Verified Customer

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Everyone was very kind. They provided excellent service. Armando really helped find me a jeep that had every thing I wanted. They provided excellent service. Armando really helped find me a jeep that had every thing I wanted. More

by lorenarodriguez333 Verified Customer Verified Customer

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Excellent customer service, it was a pleasure doing business with them. The were very transparent business with them. The were very transparent More

by RAFICS Verified Customer Verified Customer

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Salesman Bobby was professional, attentive and knowledgeable. The entire Staff was polite and friendly during the entire experience. knowledgeable. The entire Staff was polite and friendly during the entire experience. More

by ROCHEJ305 Verified Customer Verified Customer

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Extremely rude - unreliable. The manager named Miguel was extremely stereotypical and even got i to a yelling match with me. Very demeaning and unpleasant people. Everyone wants The manager named Miguel was extremely stereotypical and even got i to a yelling match with me. Very demeaning and unpleasant people. Everyone wants to fight and makes you feel awful for wanting to buy a car. Worst process - nothing like I’ve experienced before. Not even a congratulations after signing papers instead they said “at least we got it done”. More

by MIKHAELA.MADEIRA Verified Customer Verified Customer

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The Sales team has been awesome. They made the purchase very seamless . Will definitely be recommending them to my friends and family They made the purchase very seamless . Will definitely be recommending them to my friends and family More

by stacy-ann0 Verified Customer Verified Customer

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Excellent and the cars were immaculate and sales personnel explained the car completely and in. Detail personnel explained the car completely and in. Detail More

by judyrubino Verified Customer Verified Customer

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Liars, cheaters and crooks. Added undisclosed and unwanted items, and lied about the cost. Didnt give full $7,500 government credit. Tucked the joy out of buying a new car. I wi Added undisclosed and unwanted items, and lied about the cost. Didnt give full $7,500 government credit. Tucked the joy out of buying a new car. I will never use them again. More

by SOMCGARVEY0 Verified Customer Verified Customer

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Adding paint/interior protection to a vehicle to increase profits and arguing it can't be taken off when negotiating is bad practice. Having no proof the products were applied is sketchy at best. Me not walk profits and arguing it can't be taken off when negotiating is bad practice. Having no proof the products were applied is sketchy at best. Me not walking at that point is my bad. But finding out after purchasing the car that the protection package is useless for any car over 80,000 miles is practically fraud. I will be reporting this behavior. Not being forthcoming about this detail to make an extra few hundred dollars for the dealership is disgusting. More

by S8LV Verified Customer Verified Customer

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