Miguel Mendez

would like to express my gratitude for the excellent service provided by Mr. Miguel Méndez at the BMW dealership. From the very beginning, he demonstrated a professional, friendly, and attentive attitud service provided by Mr. Miguel Méndez at the BMW dealership. From the very beginning, he demonstrated a professional, friendly, and attentive attitude, ensuring all my questions were answered and guiding me through the entire process with patience and expertise. His commitment to customer satisfaction was evident in every detail, making the purchasing experience smooth and enjoyable. Thanks to his advice, I was able to make an informed decision, and I am very satisfied with my purchase. I highly recommend Mr. Méndez to anyone seeking personalized, high-quality service at BMW. Definitely a five-star experience! More

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Experience was so fast and perfect. They looked at how to get me the car of my dreams and made it happen. Thanks Miguel. Great dealer. They looked at how to get me the car of my dreams and made it happen. Thanks Miguel. Great dealer. More

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We thought the sales experience was great but service was very slow in responding to telephone messages. very slow in responding to telephone messages. More

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Very personable, friendly, and family oriented dealership. The entire staff are all experienced and very friendly. Just purchased my 3rd BMW from this dealership and will continue to do so for a dealership. The entire staff are all experienced and very friendly. Just purchased my 3rd BMW from this dealership and will continue to do so for any future BMW purchases. More

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I bought the 2025 X5 from this dealership. Miguel Mendez is an excellent salesperson and very honest. The whole car buying process was a breeze because Miguel kept me informed in advance and m Miguel Mendez is an excellent salesperson and very honest. The whole car buying process was a breeze because Miguel kept me informed in advance and made sure all the paperwork is ready. I live 2 hours away from the dealership and only bought the car because of Miguel excellent customer service. He gave me a very good price on the car. I will be definitely be buying future cars from Miguel and this dealership. More

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Can’t say enough words how great, knowledgeable and helpful this team is. Everyone there is amazing! helpful this team is. Everyone there is amazing! More

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This dealership is fantastic. Most recently, I’ve been in touch with the service department, specifically Joy, and the BMW Genius, Amit. They’ve helped with tags and getting up t Most recently, I’ve been in touch with the service department, specifically Joy, and the BMW Genius, Amit. They’ve helped with tags and getting up to speed on how to work the dash (my last car had a cassette tape player so you can imagine the leap!!). They were so kind, patient, professional, and fun. Highly recommend going to BMW Silver Spring!! More

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Front desk greets you with a smile. Our sales rep Miguel was great. Followed through on everything and was very helpful. BMW Genius a helpful resource to learn all the new tech. Our sales rep Miguel was great. Followed through on everything and was very helpful. BMW Genius a helpful resource to learn all the new tech. More

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My experience with BMW of Silver Spring is mixed. While my sales person David S. was excellent, very knowledgeable and made the process easy, the financing team was most difficult to deal with. It to While my sales person David S. was excellent, very knowledgeable and made the process easy, the financing team was most difficult to deal with. It took my 3 days to get my car. The finance guy Steve was not the best to work with, he kept reminding us about how much money they are losing on the new car when in fact this is not the responsibility of them. I guess he just cannot take off the sales person hat. For some strange reason, the finance team was responsible for my trade, asked for a CarMax match, they gave us $2k less than what I have printed. They also tried to jack to finance rate. Overall, sales person great but NOT the finance person. More

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I couldn't be happier with my experience at BMW of Silver Spring.. From the moment I walked in, Miguel Méndez was incredibly welcoming and knowledgeable. He took the time to understand my needs and preferenc Spring.. From the moment I walked in, Miguel Méndez was incredibly welcoming and knowledgeable. He took the time to understand my needs and preferences, guiding me through the selection process and financial option's without any pressure. Totally appreciate that. More

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