Miguel Lopez

Experience as expected. Good communication. Pleasant wait. Survey tool requires 15 words. I don't have more to say :) Good communication. Pleasant wait. Survey tool requires 15 words. I don't have more to say :) More

by richmond0 Verified Customer Verified Customer

Report | Print

I’ve always had good experience in the past. I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with ou I don’t know what changed. Eric, the service manager has changed his disposition entirely and was very unkind because he doesn’t like to work with our warranty company. I was there for engine work that the company did cover and I had to send it back four times to have it corrected. But what he wanted to talk about was, not the bad work done, but about a headlight they didn’t cover from my last repair. He said they gave me a loaner and they were losing money on it the whole time my engine was being repaired. I didn’t really need the loaner. I just accepted it because they offered. I didn’t ask for it they offered, and he was holding that against me. Before he asked me to pay $200 for repair my warranty company didn’t cover. I agreed but asked to do it the following week after I paid for the deductible on the engine. ***Even though when I dropped off my car, I ticked the box that said do not do repairs on my car if the amount exceeded $100. They did it anyway on my headlight. And Eric said Dillon should have handled it better but they are holding me accountable for their work and the warranty companies decision. They said they will never again help out anyone who has Total Warranty. I was threatened many times when I had to keep bringing my car back for repair over and over again. Wrong bumper alignment. Missing bolts and screws to hold the bumper on. Eric threatened to put my old headlight back in. Cory the mechanic kind at first and understanding and pleaded with me not to take my car to any other Toyota in the area and said I would get terrible service. But he was insulted when I asked for complete assurance they would not put my old light back in and he said I was talking myself out of them completing the work on the engine correctly and threatened to have me leave as it was. Eric said that there was no one else I could talk to that the was the top authority so I had to call Toyota and I haven’t had any luck talking to anyone there who really cares what we went through. I’m waiting to see if the $4000 worth of engine work they did holds up. (Total Warranty covered that) Cory’s apprentice did the work… Cory admitted that was done terribly and he didn’t completely oversee all his work. They left my car in pieces and with missing bolts and I have no trust that the engine work they did will hold up. And it will need to prove to holds up before I give them one penny. Thanks Toyota I no longer want your vehicle and no longer want your service from anywhere More

by A H Verified Customer Verified Customer

Report | Print

They always do great work I have been going to Pekin Toyota for over 15 years Toyota for over 15 years More

by cravensrnc Verified Customer Verified Customer

Report | Print

I always get "GREAT "service at Fort's Toyota North Pekin, IL I will be doing business with them for a long time. Pekin, IL I will be doing business with them for a long time. More

by cravensrnc Verified Customer Verified Customer

Report | Print

I have always had a good experience with the sales people and the service department. and the service department. More

by VKRUZAN Verified Customer Verified Customer

Report | Print

Great communication and customer service, easy online maintenance scheduling and work done in a timely manner. maintenance scheduling and work done in a timely manner. More

by duhon_med Verified Customer Verified Customer

Report | Print

great service would go there again to much info for this question...take this question out to many words to describe the experience question...take this question out to many words to describe the experience More

by elkie46 Verified Customer Verified Customer

Report | Print

I have always had good service at Fort's Toyota. Everyone is courteous and the coffee is good. Toyota builds a product, very reliable. Everyone is courteous and the coffee is good. Toyota builds a product, very reliable. More

by 17fortss Verified Customer Verified Customer

Report | Print

Oil change 6th free matters. Drop in wait for oil change is helpful. Good coffee waiting. Drop in wait for oil change is helpful. Good coffee waiting. More

by rdmcclure11 Verified Customer Verified Customer

Report | Print

They answered all our questions, very polite employees. .....they know their business leading to our confidence with this dealership! .....they know their business leading to our confidence with this dealership! More

by johnwilliams4075 Verified Customer Verified Customer

Report | Print