Mickey Lambert

This is my third vehicle that I’ve purchased through Ferman BMW and I could not be happier! My sales person Mario walked me through every step of the process and made sure I understood everything that I Ferman BMW and I could not be happier! My sales person Mario walked me through every step of the process and made sure I understood everything that I highly recommend him. More

by kristen19 Verified Customer Verified Customer

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I was quoted $4500 for a repair and was then told that it was $6300 when I went to pick up the car. And after all of that, it still had the same problem and they would not fix it. I was told that I should ha was $6300 when I went to pick up the car. And after all of that, it still had the same problem and they would not fix it. I was told that I should have had the engine replaced as apposed to the repair. I will never own another BMW or go to a Ferman dealership again. More

by RVALDERRAMA1813 Verified Customer Verified Customer

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Great inventory of cars, fair deals, and an exceptionally friendly and knowledgeable staff. I am very pleased with the level of attention I received and the care taken to educate me in the new vehicle tech friendly and knowledgeable staff. I am very pleased with the level of attention I received and the care taken to educate me in the new vehicle technology with which I was completely unfamiliar. The like-new, used vehicle I purchased was delivered to my home where Dave Mangano, the sales rep, spent two hours going over the cars features. I was more than happy with the entire experience. More

by George J Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

by 2 gray cars guy Verified Customer Verified Customer

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Quoted $3750 for additional CPO at checkout found that it is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have is not and was over $4600 Didn’t honor what was quoted! They got me for another $2300 in service for my trade in which was not needed. I didnt have a good experience to be honest and I feel like it was a trap More

by Shahir Verified Customer Verified Customer

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Very professional and experienced agents. I will recommend yo family and friend's. They are Very friendly. I am thinking of buying my new car there. Thank you so much! I will recommend yo family and friend's. They are Very friendly. I am thinking of buying my new car there. Thank you so much! More

by lugorealtyc Verified Customer Verified Customer

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Everyone was really nice. Everything went well. Mickey was especially helpful And honest.. Thank you Everything went well. Mickey was especially helpful And honest.. Thank you More

by jjconte Verified Customer Verified Customer

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Always a great experience. Great staff. Polite, professional, clean, well ran. It has always been a pleasure purchasing a car with them. Rosie is my favorite! She is very atten Great staff. Polite, professional, clean, well ran. It has always been a pleasure purchasing a car with them. Rosie is my favorite! She is very attentive, knowledgeable and sincere. More

by kristinamking36 Verified Customer Verified Customer

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Prioritized me in without notice and got me out and back on the road quickly. So grateful they listened to my situation and ensured I got immediate attention so my day went without disruption, and my car w on the road quickly. So grateful they listened to my situation and ensured I got immediate attention so my day went without disruption, and my car was given back clean on top of the quick and accurate services completed. Sal Graziano literally saved my day, please ensure he is thanked. More

by dgenton Verified Customer Verified Customer

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