Mickey Lambert

Tom has to be one of the best car salesmen I’ve had the pleasure of working with. Very relaxed, easy to work with and no pressure at all. The whole group at Ferman made this a very easy process. pleasure of working with. Very relaxed, easy to work with and no pressure at all. The whole group at Ferman made this a very easy process. More

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Thomas and the Ferman auto group were nothing but pleasant to deal with. They helped me out every step of the way, and were still there to answer my questions the following week to ensure I was happy pleasant to deal with. They helped me out every step of the way, and were still there to answer my questions the following week to ensure I was happy with the vehicle. Professional to say the least, Thomas was by far the best customer service/sales advisor I have ever had the pleasure of working with. They are still working with me to ensure I know every function that this car offers, thanks again to all that helped throughout the process. More

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Bill was so unbelievably good! He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. More

by despinat17 Verified Customer Verified Customer

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We were very pleased with the personal attention that Mickey provided for us. He knew what we wanted and he waited until he found it. Turned out to be perfect in every way. Almost bespoke , unusual for a Mickey provided for us. He knew what we wanted and he waited until he found it. Turned out to be perfect in every way. Almost bespoke , unusual for a previously owned vehicle. There was no pressure from anyone at any time. More

by danile1951 Verified Customer Verified Customer

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The entire staff at Ferman BMW was fantastic! ! I’m very happy with the whole buying experience. I went in for service, found a great upgrade option, and came out with a new car. They really went ! I’m very happy with the whole buying experience. I went in for service, found a great upgrade option, and came out with a new car. They really went above and beyond to make sure I was happy with my purchase; they were friendly, but most importantly very professional and I’ll be happy to recommend this dealer to friends and family. More

by j.chaplin Verified Customer Verified Customer

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This is my third vehicle that I’ve purchased through Ferman BMW and I could not be happier! My sales person Mario walked me through every step of the process and made sure I understood everything that I Ferman BMW and I could not be happier! My sales person Mario walked me through every step of the process and made sure I understood everything that I highly recommend him. More

by kristen19 Verified Customer Verified Customer

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I was quoted $4500 for a repair and was then told that it was $6300 when I went to pick up the car. And after all of that, it still had the same problem and they would not fix it. I was told that I should ha was $6300 when I went to pick up the car. And after all of that, it still had the same problem and they would not fix it. I was told that I should have had the engine replaced as apposed to the repair. I will never own another BMW or go to a Ferman dealership again. More

by RVALDERRAMA1813 Verified Customer Verified Customer

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Great inventory of cars, fair deals, and an exceptionally friendly and knowledgeable staff. I am very pleased with the level of attention I received and the care taken to educate me in the new vehicle tech friendly and knowledgeable staff. I am very pleased with the level of attention I received and the care taken to educate me in the new vehicle technology with which I was completely unfamiliar. The like-new, used vehicle I purchased was delivered to my home where Dave Mangano, the sales rep, spent two hours going over the cars features. I was more than happy with the entire experience. More

by George J Verified Customer Verified Customer

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I purchased new BMW (335d) from Ferman and had it serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they w serviced there religiously for a lot of years. Recently the dealership made the decision to stop servicing older vehicles and advised me that they would not service my vehicle. How could they not service BMW's at a BMW dealership? I noted the dealership servicing policy on older vehicles in a survey. I was subsequently advised that I had been blacklisted from the dealership. They wanted nothing to do with me or my vehicle. The dealership was being very vindictive to a customer that has paid them thousands of dollars over the years. Luckily, I contacted another BMW dealership that questioned Ferman's decision and advised me that they would be happy to service my older BMW. I ask again, how can a BMW dealership not service a vehicle that was bought at the dealership? I guess customer service and loyalty does not factor in at Ferman. More

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Good experience. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. Comfortable waiting area, very nice staff. Very gracious service experience start to finish. More

by 2 gray cars guy Verified Customer Verified Customer

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