Mick Schott
Mick Schott at Toyota of Rockwall
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Mick Schott

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
536 Reviews
4.7

536 Reviews

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536 Reviews of Mick Schott

June 25, 2024

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Employee Rating

Unprofessional bad experience significant bad issues from the top the general manger Tony overall bad experience More

by bryanvillarreal1234
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kouri Harrison , Tony Yazbeck General Manager

June 18, 2024

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Excellent customer service! Cozy amenities. The service techs however could work cleaner. My vehicle had oil on the paint in several places. More

by 1justforapps5
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Recommend Dealer
Yes
Jun 19, 2024

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

June 17, 2024

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I am so grateful for the care I received at Toyota of Rockwall. Collectively, the team went above and beyond to ensure I was taken care of after an unexpected flat tire. I even witnessed others receiving More

by WDELLIS21
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Recommend Dealer
Yes
Jun 18, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 15, 2024

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16 years of GREAT customer service. . 6 new vehicles purchased… you guys are my favorite dealership. But this last service apt… your service dept “ screwed the pouch “ More

by Richard Paul Taylor
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Recommend Dealer
No

Other Employees Tagged: Carl in service

Jun 20, 2024

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 15, 2024

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I purchased my Toyota RAV4 here and I love it! The service department folks are awesome and so friendly! Great service as well! More

by linda.white_elmo
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Recommend Dealer
Yes
Jun 17, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

June 09, 2024

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The dealership mishandled a warranty on a new tire having me purchase a new tire to replace a 1 month tire. When the dealership I purchased the tires from contacted them, a full refund was issued with an ap More

by rdld1981
Recommend Dealer
Yes
Jun 10, 2024

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Mick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

June 05, 2024

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Great service! It was quick and efficient! Service advisor was very knowledgeable and addressed all my questions. More

by gwen.hargus
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Recommend Dealer
Yes
Jun 06, 2024

Toyota of Rockwall responded

Gwen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

June 05, 2024

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Kasey is always friendly, and she makes sure I have a wonderful experience through my service period. More

by abimbolafabusuyi
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2024

Toyota of Rockwall responded

It's great to hear that Kasey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

May 31, 2024

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3 out of 5. The staff is always friendly and not pushy like most dealers when it comes to upselling services. The facility is always clean and comfortable and th More

by Jmbharris86
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Recommend Dealer
No
Jun 06, 2024

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 25, 2024

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Employee Rating

Tire warranty issue not done correctly. Fixed after Paris Toyota for involved. Money was refunded More

by rdld1981
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez

May 29, 2024

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We are glad the issue was resolved and we appreciate your business and hope to see you again soon!

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