Mick Schott
Mick Schott at Toyota of Rockwall
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Mick Schott

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
592 Reviews
4.7

592 Reviews

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592 Reviews of Mick Schott

November 23, 2024

Dealership Rating
Employee Rating

Great service and explained everything! Was done in a timely and professional manner. Will be back! More

by trospercory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

November 22, 2024

Dealership Rating
Employee Rating

Nice service, the employees very kind,the waiting time was good, the waiting are is huge and clean More

by marierohe
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 22, 2024

Toyota of Rockwall responded

Thanks, Marie, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 22, 2024

Dealership Rating
Employee Rating

We were told work would take 4 hours. It took 5.5hrs. No update received! More

by Smeeder
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Heidel, Kasey Boysaw

November 17, 2024

Dealership Rating
Employee Rating

Thank you very much. Went above & beyond to help us. Cared and helped a lot More

by kudkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Nov 18, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 17, 2024

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Employee Rating

Great service as always thank you gentlemen! Appreciate all the staff for the hard work in customer service. More

by lynnmar2212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Nov 18, 2024

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 16, 2024

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Employee Rating

Great service. Radio knob broke. Stopped in and Mick told me Toyota was redesigning the knob. It would be 60 to 90 days before received. Two weeks later got a te More

by ranger175_75440
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Wade

Nov 18, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 16, 2024

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Employee Rating

Melvin was amazing! Super happy with him and the whole team!!! Great experience and we left very happy! More

by Kylekelley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melvin Benjamin

Nov 18, 2024

Toyota of Rockwall responded

Kyle, It's fantastic to hear that Melvin provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

November 15, 2024

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Employee Rating

Brought the camry 2025 there for oil change Didnt expect them to use regular oil ! The manuefactor recommend synthetic oil 8-w guess they cheap out on customer!! More

by Thanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 21, 2024

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 14, 2024

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Employee Rating

Quick, clear and precise service. Not too prompt when I came in , but overall good service. More

by PAMELAOSAGIEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Nov 14, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 14, 2024

Dealership Rating
Employee Rating

I arrived at 10 o'clock as my appointment was set for. We were kindly greated by the service representative and he went over fees and services that would take place. I was expecting a 2 to 3 hour wait. I More

by yalvarez48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 17, 2024

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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