Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mick Schott
Mick Schott at Toyota of Rockwall
Refer Me

Mick Schott

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.7
593 Reviews
4.7

593 Reviews

Write a Review

593 Reviews of Mick Schott

November 27, 2024

Dealership Rating
Employee Rating

Excellent behavior from advisor and all staff members appreciate it very much and they could solve the problem of my car issue very easily and quickly and suitably cost for labor wages . Appreciate it. More

by rohulamin.amin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw , Don’t know the advisor name.

Report | Print
Nov 27, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 23, 2024

Dealership Rating
Employee Rating

Great service and explained everything! Was done in a timely and professional manner. Will be back! More

by trospercory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Report | Print
Nov 25, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 22, 2024

Dealership Rating
Employee Rating

We were told work would take 4 hours. It took 5.5hrs. No update received! More

by Smeeder
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Report | Print
Nov 27, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 22, 2024

Dealership Rating
Employee Rating

Nice service, the employees very kind,the waiting time was good, the waiting are is huge and clean More

by marierohe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 22, 2024

Toyota of Rockwall responded

Thanks, Marie, for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 17, 2024

Dealership Rating
Employee Rating

Thank you very much. Went above & beyond to help us. Cared and helped a lot More

by kudkan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Report | Print
Nov 18, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 17, 2024

Dealership Rating
Employee Rating

Great service as always thank you gentlemen! Appreciate all the staff for the hard work in customer service. More

by lynnmar2212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Report | Print
Nov 18, 2024

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 16, 2024

Dealership Rating
Employee Rating

Great service. Radio knob broke. Stopped in and Mick told me Toyota was redesigning the knob. It would be 60 to 90 days before received. Two weeks later got a te More

by ranger175_75440
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Wade

Report | Print
Nov 18, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

November 16, 2024

Dealership Rating
Employee Rating

Melvin was amazing! Super happy with him and the whole team!!! Great experience and we left very happy! More

by Kylekelley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melvin Benjamin

Report | Print
Nov 18, 2024

Toyota of Rockwall responded

Kyle, It's fantastic to hear that Melvin provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

November 15, 2024

Dealership Rating
Employee Rating

Brought the camry 2025 there for oil change Didnt expect them to use regular oil ! The manuefactor recommend synthetic oil 8-w guess they cheap out on customer!! More

by Thanh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 21, 2024

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 14, 2024

Dealership Rating
Employee Rating

Quick, clear and precise service. Not too prompt when I came in , but overall good service. More

by PAMELAOSAGIEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Report | Print
Nov 14, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

1
2
...
60

Dealership Inventory (301 Vehicles)

used 2022 Lexus IS 300 car, priced at $32,750
2022 Lexus IS 300
used
Atomic Silver exterior
Automatic
Rear-wheel Drive
$32,750
View Details
new 2025 Toyota Tundra car, priced at $62,282
2025 Toyota Tundra
new
01J9 exterior
Automatic
Four-wheel Drive
$62,282
View Details
used 2022 Toyota 4Runner car, priced at $38,500
2022 Toyota 4Runner
used
Magnetic Gray Metallic exterior
Automatic
Rear-wheel Drive
$38,500
View Details
used 2024 Toyota Prius car, priced at $33,450
2024 Toyota Prius
used
Wind Chill Pearl exterior
CVT
Front-wheel Drive
$33,450
View Details
used 2025 Toyota Camry car, priced at $42,000
2025 Toyota Camry
used
Ice exterior
CVT
Front-wheel Drive
$42,000
View Details
used 2018 Honda Accord car, priced at $19,800
2018 Honda Accord
used
Still Night Pearl exterior
Automatic
Front-wheel Drive
$19,800
View Details
View All Inventory