Mick Schott
Mick Schott at Toyota of Rockwall
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Mick Schott

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
611 Reviews
4.7

611 Reviews

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611 Reviews of Mick Schott

January 03, 2025

Dealership Rating
Employee Rating

I take my vehicle for all maintenance work to the dealership. I trust the service department completely. More

by pchandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl

Jan 03, 2025

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 31, 2024

Dealership Rating
Employee Rating

I was a walk-in on New Year's Eve. The service department was able to get me in and fix my car. More

by SEVIERCT
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Cassidy

Jan 02, 2025

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star rating. We look forward to working with you again.

December 30, 2024

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Employee Rating

Highly recommend Rockwall Toyota, they go above and beyond to take care of you. They are a trusted dealership, I’ll def continue to use and recommend others as well. More

by dennis.127
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jan 02, 2025

Toyota of Rockwall responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

December 28, 2024

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They are professional and showed great concern for me! It’s always a comfortable experience bringing my car in! More

by Rich
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 29, 2024

Toyota of Rockwall responded

Rich, thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Dec 29, 2024

Rich responded

Glad to respond! Happy New Year!

December 25, 2024

Dealership Rating
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I was impressed by the friendly and thorough customer service that I received on my visit for services. More

by ronnie.e.randolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Dec 29, 2024

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 24, 2024

Dealership Rating
Employee Rating

Much better this time. Time in and out 1 hour. We were kept well informed. More

by sspreacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Dec 29, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 23, 2024

Dealership Rating
Employee Rating

it was very good experience and good customer service; car was handled with care and problem was resolved More

by BrianDavis_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Toyota of Rockwall responded

Brian, thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 21, 2024

Dealership Rating
Employee Rating

I took my vehicle here for the check engine light coming on and it’s under warranty. They took my vehicle back and after about an hour they told me it indicated that my truck was running lean. He said if yo More

by ssgtda
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Dec 25, 2024

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 18, 2024

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Employee Rating

Service was done including most of the service bulletins except for one. This was because they didn’t have the part in stock. More

by kbilde01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Dec 18, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 15, 2024

Dealership Rating
Employee Rating

Excellent service and greeted well and service was done within one hour. Recommend this service center! More

by vrdsouza79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Dec 16, 2024

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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