Michelle Winchell | Page 4

Customer Care Michelle Winchell, David Cowdrey, both personable and attentive to customer concerns and requests. Specific questions and requirements when making ap Michelle Winchell, David Cowdrey, both personable and attentive to customer concerns and requests. Specific questions and requirements when making appointment where all brought up at actual appointment to insure customer satisfaction. Stay the course! Thank you. More

by DOCTORROCKET Verified Customer Verified Customer

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20,000 checkup service Tried to use Lebanon Ford service appointment link Received confirmation that appoointment was received and someone would call No One called I ca Tried to use Lebanon Ford service appointment link Received confirmation that appoointment was received and someone would call No One called I called to ask if I had an apointment and was told i did not The young lady informed me she had just started and could " fit me in" After service I was told the complimentary brake check could not be done because I opted not to have my tires rotated. I assume that means i didn't pay for rotation so I do not get a complimentary brake check that is part of the " complimentary checkup form - complimentary usually means without charge......curious Paid for service went out to car Cra parked in a puddle so deep that it flooded over my shoes. The guy that parked it must have identified how deep that water was but left me vehicle there anyway ..............my show was submerged! Sticker for next oil change reflected a 3,000 mile threshold. My owners manual states oil change at 10,000 mile intervals ! my question is: Is Lebanon Ford using a substandard oil not in conformance to Ford Motor Company standards? Is Lebanon Ford unaware of the oil change recommendations of Manufacturer I am concerned about the mixed signals More

by RLEUTE Verified Customer Verified Customer

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Great experience Great service team. They are there for you always. Enjoy just dropping in to say hi. Lebron Ford is a home town dealership thanks for being there when Great service team. They are there for you always. Enjoy just dropping in to say hi. Lebron Ford is a home town dealership thanks for being there when I needed service More

by RSHAW158601 Verified Customer Verified Customer

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Service manager was hollering on the phone and no parts Had knock in the engine and they said it should be towed so that happened. They diagnosed it as a corroded plug wire and it took them 2 days to get a Had knock in the engine and they said it should be towed so that happened. They diagnosed it as a corroded plug wire and it took them 2 days to get a plug wire. That is a part that they should have in stock and NOT HAVE TO ORDER IT! Called Napa and they had the plug wire right in stock just down the road from them dealership. If you don't have simple parts in stock then you are not going to keep the service doors open. I have talked to multiple people who have been over there and they will never go back. This was never like this when it was Flanders and Patch. We are thinking of trading in our Escape but now are thinking after all these years not going with a Ford. Phil Daley was service manager and was not impressed with him at all. Will never do business there again (myself or my husband)!! More

by chickencoop56 Verified Customer Verified Customer

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Quick repair Went in for a vibration in the front end of the vehicle. A quick rebalance and I was good to go. Everyone was super helpful and pricing was where it s Went in for a vibration in the front end of the vehicle. A quick rebalance and I was good to go. Everyone was super helpful and pricing was where it should be. Trading this car in on a new one with the folks at Lebanon Ford as we speak! This will be my second purchase/lease in the last year. Great folks! More

by fiestaboy Verified Customer Verified Customer

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Great introduction to Lebanon Ford! We are transplants from Gateway Ford where we were customers of 30 years or more. Our reception at Lebanon was excellent and we look forward to our n We are transplants from Gateway Ford where we were customers of 30 years or more. Our reception at Lebanon was excellent and we look forward to our new dealership relationship. More

by SENSEI8 Verified Customer Verified Customer

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