Michelle Masse

I had what I thought was a catastrophic problem. The door to my charging port was stuck, could not open it completely or close it. Luckily the battery was fully charge. I contacted the dealer onl The door to my charging port was stuck, could not open it completely or close it. Luckily the battery was fully charge. I contacted the dealer online and got an immediate response, scheduling an 8:00 am appointment the n=next day. My salesperson, dawn wellington, contacted me to determine whether I was all set. The next day, I took the Blazer EV in to Service, and Peter Farley, the service mechanic came into the sales room within the hour to explain that he had fixed the charger door and suggested I routinely clean the seal around it to keep it working properly. I am more than satisfied with this dealership and the staff. This is my fifth vehicle from Paul Masse Chevrolet South and I come back because I have dealt with people I can trust, both in purchasing a vehicle and in getting it serviced. Michelle Masse, Cam Bourassa, and Dawn Wellington provide a great customer experience. More

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Always a positive experience when we visit Paul Masse! The employees are professional, helpful, and eager to satisfy. We will continue to purchase and service our vehicles here! The employees are professional, helpful, and eager to satisfy. We will continue to purchase and service our vehicles here! More

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Masse/Michelle does not deny a less than excellent experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. experience but when pointed out she always makes a difference not matter what the situation. Great Dealership. More

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Edwin was professional, thorough, and patient through the whole process of leasing my new vehicle! whole process of leasing my new vehicle! More

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Do not buy a car from this dealership. My brother-in-law purchased a vehicle from them about six months ago. He’s had many issues with the vehicle has reached out several times and nobody My brother-in-law purchased a vehicle from them about six months ago. He’s had many issues with the vehicle has reached out several times and nobody will get back to him. More

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Bought a brand new Silverado at Paul Masse South. Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr Wasn’t cheap. 2 yrs later and 40 percent thought payments the wiring harness chaffed and caused major issues. Truck is 2 yrs old with 46 k. My 2 yr old truck was 10k out of warranty due to highway miles. GM acknowledged a problem with wiring harness chafing in my particular model. I found it in a service bulletin to dealers. I shared with Paul Masse Chevrolet and asked them to ask GM to cover. GM declined. Paul Masse did nothing for me. I received a 1358 dollar bill. I feel ripped off. I am not pleased with GM or Paul Masse Chevrolet South. I paid my bill and left. I’m selling the truck. Buyer beware of GM and Paul Masse Chevrolet South! Don’t go through what I did. I’m telling any one who will listen! Not pleased. Buy a used vehicle. Then I guess you expect repairs. I should have. Horrible experience with Paul Masse South. What matters is after the sale not the sale! More

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Unfortunately, our experience at Paul Masse South was rather disappointing. We bought a 2019 Hyundai Sonata Sport and waited over 30 days for Paul Masse to register it because they had a challenge obtai rather disappointing. We bought a 2019 Hyundai Sonata Sport and waited over 30 days for Paul Masse to register it because they had a challenge obtaining the title. In the meantime, the communication was nonexistent, we had to keep initiating contact while our newer car sat in the driveway because the temp tag expired (Paul Masse provided a dirty loaner), it was anything but stress free. In the end, the dealer paid for the registration, but their lack of remorse as well as terrible communication and customer service skills after the sale might want to be taken into consideration when purchasing a vehicle from this dealership. More

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We leased two cars from Jordan in March of 2021 and we couldn’t be happier! Jordan and the whole dealership absolutely go above and beyond and we will be customers from now on! Thank you so much, Jordan! couldn’t be happier! Jordan and the whole dealership absolutely go above and beyond and we will be customers from now on! Thank you so much, Jordan! More

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Certified Pre Owned Stingray Everyone at Masse Wakefield was courteous and professional. Brandon was Vette knowledgeable and readily available and helped me find the right pre own Everyone at Masse Wakefield was courteous and professional. Brandon was Vette knowledgeable and readily available and helped me find the right pre owned Vette. Brandon went above and beyond to make sure I was satisfied and that I appreciate. I had a lot of questions and they were very fair with my trade ! More

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Quick Turnaround for a New Car My sales person Jordan Dutra at Masse was very attentive to my needs and was a great resource in choosing the right replacement for my older Tahoe I My sales person Jordan Dutra at Masse was very attentive to my needs and was a great resource in choosing the right replacement for my older Tahoe I mentally decided on the car on the way to a skiing vacation and called Jordan from the road and asked him to provide a quote on a 39 month lease using my old car for a trade in. I was pleased with the final pricing package and asked him to go ahead and I would be there the following Monday to pick up the car. The financial manager was helpful in explaining the numerous forms that are associated with the transaction and I was out the door with my new car in less than an hour. I have used Masse for maintenance on my older car so I am familiar with their outstanding service and the entire staff at Masse are super and no one is pushing you into decisions you are not comfortable with. More

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