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Michelle Jackson

Overview Reviews (144) Inventory (210)

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Michelle Jackson

Michelle Jackson | Page 9

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9

144 Reviews

Overview Reviews (144) Inventory (210)

4.9

144 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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144 Reviews of Michelle Jackson

July 20, 2025

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Employee Rating

Mark and Michelle are the epitome of customer service. Although automobile maintenance isn’t one of those things you look forward to, I actually enjoy seeing both of them and catching-up like we are all l Although automobile maintenance isn’t one of those things you look forward to, I actually enjoy seeing both of them and catching-up like we are all long time friends! They consistently go above and beyond what should reasonably be expected, and they and treat me like family. I hope BMW leadership takes care of them! More

by JEFFREYWOOLFORD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Johnson

Jul 20, 2025 -

BMW of Owings Mills responded

Thank you, Jeffrey, for your wonderful review! We're thrilled to hear that Mark and Michelle have made your experiences at BMW of Owings Mills enjoyable and friendly. Building lasting relationships with our customers is what we strive for, and it’s fantastic to know you feel like family. We will certainly pass along your kind words to them. We look forward to seeing you again soon for your next visit! Sincerely, The Team at BMW of Owings Mills

July 18, 2025

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Employee Rating

Mark is very knowledgeable, professional and easy to talk to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. to about whatever is going on with my vehicle and I feel comfortable with what we discuss regarding my vehicle. More

by only1tiaf

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Jul 18, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Mark at BMW of Owings Mills. It's fantastic that you feel comfortable discussing your vehicle with him. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

July 17, 2025

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Employee Rating

Excellent Service Center, staff is always very helpful, vehicle is always ready as promised . Answered all my questions. vehicle is always ready as promised . Answered all my questions. More

by lbarnes5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Hess, Howard Mei, Mark Johnson, Derrick Edwards , Imran Javed

Jul 17, 2025 -

BMW of Owings Mills responded

Thank you! We appreciate your feedback about the excellent service you received at BMW of Owings Mills. It's great to hear that our staff was helpful and that your vehicle was ready as promised. We look forward to assisting you again soon. Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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Employee Rating

My original complaint with intermittent gesture control to swipe left/right was not verified. However, vehicle inspection revealed leaking water pump. I would give 5 stars except technician damaged my radi to swipe left/right was not verified. However, vehicle inspection revealed leaking water pump. I would give 5 stars except technician damaged my radiator during water pump repair. All were eventually replaced and covered under warranty. I was disappointed in the service advisor lack of communication. Seems I had to call to get status of my car. More

by times1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melina

Jul 15, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We appreciate you bringing your experience to our attention and are pleased that we could address the water pump issue under warranty. We understand how important communication is during service, and we strive to keep our customers informed. Your insights are valuable, and we will use them to improve our service at BMW of Owings Mills. Please feel free to reach out if you have any further concerns or need assistance. We look forward to serving you better in the future! Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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Employee Rating

The service center was quick to provide update and addressed questions. They have friendly and accommodating staff. addressed questions. They have friendly and accommodating staff. More

by abalmario

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Milena

Jul 13, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re delighted to hear that our service team was quick to provide updates and address your questions, and that you found our staff friendly and accommodating. At BMW of Owings Mills, our team strives to offer the best service possible. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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Employee Rating

They treat you like family! Derrick was very helpful indeed, he made sure the car was in the best hands. Derrick was very helpful indeed, he made sure the car was in the best hands. More

by tmshanholtz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Jul 13, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We’re thrilled to hear that Derrick provided you with such a helpful experience and made you feel like part of the BMW of Owings Mills family. We take great pride in ensuring our customers receive the best care. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

July 13, 2025

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Employee Rating

Very professional staff. Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Pleasant facility. However, wait was too long. I liked the video from technician when service was complete. A little disappointed when one day after Oil change I received notification that brake fluid should be checked when it could have been completed while I waited just hours before. Now I need to waste another morning. More

by nujhp1

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Jul 14, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your positive remarks about our professional staff and pleasant facility at BMW of Owings Mills. We understand your concern regarding the wait time and the brake fluid notification after your oil change. Your experience is important to us, and we aim to provide thorough service. Please feel free to reach out to us directly, and we’ll do our best to address your concerns regarding the brake fluid. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

July 10, 2025

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Employee Rating

The team did a great job. I was however offput by the $16 charge that appeared on my credit card for 1 gal of fuel...dissapointing. I was however offput by the $16 charge that appeared on my credit card for 1 gal of fuel...dissapointing. More

by JMEYER10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Jul 14, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We appreciate your positive remarks about our team's performance. We understand your concerns regarding the fuel charge and want to assure you that we strive for transparency in all our transactions. If you have further questions or would like to discuss this matter, please feel free to reach out to us at BMW of Owings Mills. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

July 04, 2025

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Employee Rating

Jon is a competent and cordial service tech. Michelle is deserving of her new position. Michelle is deserving of her new position. More

by THOMASCOREY209

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 05, 2025 -

BMW of Owings Mills responded

Thomas, thank you for your fantastic review! We're delighted to hear that our service technician provided you with excellent service. Congratulations to Michelle on her new position as well! We appreciate your support and look forward to seeing you again at BMW of Owings Mills. Sincerely, The Team at BMW of Owings Mills

July 03, 2025

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Employee Rating

My car was in for service and from my advisors Michelle Jackson and Mark Johnson to the service guys, the work was completed to my full satisfaction. Jackson and Mark Johnson to the service guys, the work was completed to my full satisfaction. More

by dhicks3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

Jul 03, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle and Mark provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

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