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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson | Page 4

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.9
143 Reviews
4.9

143 Reviews

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143 Reviews of Michelle Jackson

October 13, 2025

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Employee Rating

Everyone at the dealership is great to deal with. The phone system needs an upgrade as calling in leads to unaswered calls and no call backs. More

by bobfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 15, 2025

BMW of Owings Mills responded

Thank you for your feedback, Bob! We’re glad to hear that you found everyone at BMW of Owings Mills great to deal with. We appreciate your insight regarding the phone system and will certainly take it into consideration for future improvements. If you have any further concerns or would like to discuss your experience, please feel free to reach out to us directly. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

October 13, 2025

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Employee Rating

I came in for an oil change and had an excellent experience from start to finish. The entire process was smooth and efficient. More

by atochala20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 13, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! It's great to hear that you had an excellent experience during your oil change at BMW of Owings Mills. Our team strives to provide smooth and efficient service, and we're glad that we achieved that for you. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

October 12, 2025

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Last Saturday I Had an emergency with my vehicle drove to the dealer and Derrick, my service person went above and beyond the Care needed. Also the service lady manager on duty (Saturday the 5th) Was amazing More

by bettyny25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Oct 12, 2025

BMW of Owings Mills responded

Thank you for your review, Betty! We are glad to hear about your positive experience with Derrick and our service team at BMW of Owings Mills. It's our priority to provide exceptional customer service, especially during emergencies. We appreciate your feedback and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

October 12, 2025

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Took all day to do an oil change. Brought car in at 8 am …. Not returned til 4 Did not do requested tire rotation. More

by djoffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 14, 2025

BMW of Owings Mills responded

Thank you for your feedback. We understand your concerns regarding the time taken for your oil change and the tire rotation not being completed. We strive to provide timely service at BMW of Owings Mills and appreciate your input as it helps us improve. Please feel free to reach out to us directly, and we would be happy to discuss your experience further. We hope to better serve you in the future. Sincerely, The Team at BMW of Owings Mills

October 05, 2025

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Thorough inspection Good explanation of car needs Given an option to have a loaner car while car is being worked on More

by JODARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Oct 05, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're pleased to hear that you found our inspection thorough and appreciated the explanation of your car's needs. It's also great to know that the loaner car option was helpful for you during the service at BMW of Owings Mills. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

October 02, 2025

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I love my sales person Eric Lowry. He made sure I found the vehicle I was looking for. He told the time to work with the finance team to ensure the price was what I wanted. I am so pl More

by tekeels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery

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Oct 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that Eric provided you with exceptional service and helped you find the perfect vehicle. At BMW of Owings Mills, we pride ourselves on delivering excellent customer experiences, and it’s great to know that our team met your expectations. We appreciate your feedback and look forward to seeing you again soon! Enjoy your new ride! Sincerely, The Team at BMW of Owings Mills

October 01, 2025

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Mr. Eric Lowery made my car buying experience very fast smooth and easy I love my car More

by blmaybin86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Lowery

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Oct 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Eric made your car buying experience fast, smooth, and easy. It's fantastic that you're loving your new vehicle! We appreciate your support and hope to see you again at BMW of Owings Mills for any future needs. Enjoy your ride! Sincerely, The Team at BMW of Owings Mills

September 27, 2025

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Employee Rating

Exellent compassion from service advisiors & support staff. I feel at home.aervice was curteous & timely More

by ROC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Imran Javed

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Sep 27, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re pleased to hear that you felt at home during your visit to BMW of Owings Mills. Our service advisors and support staff strive to provide compassionate and timely service, and it’s wonderful to know that this made a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

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Very communicative and great results. Bought the car here and they are excellent. Will go back. More

by orchardtennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards , Imran Javed

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Sep 27, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at BMW of Owings Mills and are happy with your new car. We look forward to seeing you again for your next visit! Safe travels! Sincerely, The Team at BMW of Owings Mills

September 26, 2025

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Employee Rating

Derrick and Michelle in the service department are amazing. They’re customer service skills are exceptional! More

by Damon Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Sep 27, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Damon! We’re thrilled to hear that Derrick and Michelle provided you with exceptional customer service at BMW of Owings Mills. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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