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Michelle Jackson
Michelle Jackson at BMW of Owings Mills

Michelle Jackson

Service Manager

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
95 Reviews
4.8

95 Reviews

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95 Reviews of Michelle Jackson

September 04, 2025

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Employee Rating

BMW of owing mills has Excellent customer service excellent mechanics, Mark and Michelle all the best More

by rodney.bailey516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Sep 04, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Rodney! We're thrilled to hear that you had an excellent experience with our customer service and mechanics, Mark and Michelle. At BMW of Owings Mills, we strive to provide the best service possible, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

September 03, 2025

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Employee Rating

Mark always provides prompt and acceptable customer service. He’s one of the best there! More

by SHELLI001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Sep 03, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Shelli! We're thrilled to hear that Mark provided you with prompt and acceptable customer service. At BMW of Owings Mills, we strive to deliver the best experience possible, and it's great to know that Mark is recognized for his efforts. Looking forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 31, 2025

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Communication was great through the entire process. Everything was thoroughly explained as well as expected costs More

by cwormell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 31, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that communication was great throughout your experience at BMW of Owings Mills and that everything was thoroughly explained. Your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 23, 2025

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Employee Rating

Michelle and her team is simply awesome. Simple easy quick. It’s a real pleasure to bring my car in and get a loaner. More

by lcollins9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson , Tory was outstanding

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Aug 23, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with Michelle and our team at BMW of Owings Mills. It’s great to know that you found our process simple and enjoyable, especially with the loaner car service. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 23, 2025

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Your Prices are way too high for service Tires and brakes are overpriced Went elsewhere More

by nbfscf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 26, 2025

BMW of Owings Mills responded

Thank you for sharing your experience. We understand your concerns regarding the pricing for tires and brakes, and how this influenced your decision to go elsewhere. At BMW of Owings Mills, we recognize how important transparent and competitive pricing is, and your feedback helps us understand customer expectations. Please feel free to contact us directly if you’d like to discuss your experience further. Your input is valued. Sincerely, The Team at BMW of Owings Mills

August 19, 2025

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Everyone at Ownings Mills BMW is outstanding. This time I had the pleasure to work with Jon. He was a delight and very efficient to work with. He kept me up dated and went out of his way to make More

by tmshanholtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 19, 2025

BMW of Owings Mills responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience at BMW of Owings Mills, especially with Jon. Our team strives to provide excellent service, and it's wonderful to know that Jon's efficiency and dedication made your visit enjoyable. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at BMW of Owings Mills

August 17, 2025

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Derrick is an excellent service advisor! location is not near my house but he makes it worth it More

by drbell1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 18, 2025

BMW of Owings Mills responded

Thank you for your review! We are glad tthat Derrick provided you with excellent service and made your experience at BMW of Owings Mills worthwhile, even with the distance. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

August 15, 2025

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Awesome assistant with my new service manager She was great That’s what important to me at all times More

by Mike Taxtime Browb.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Edwards

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Aug 15, 2025

BMW of Owings Mills responded

Thank you for your review, Mike! We're happy to hear that you had such a positive experience with our service manager at BMW of Owings Mills. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

August 09, 2025

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Employee Rating

Mark along with every facet of the service team are courteous and very professional. Keep up the excellent work! More

by CLEVELAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson, Derrick Edwards

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Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Mark and our service team at BMW of Owings Mills. Your appreciation motivates us to keep delivering excellent service. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 09, 2025

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Employee Rating

Ive been a customer at this dealership for 20 years and have always received excellent customer from the entire staff. Mark is an outstanding services provider. I highly recommend this dealership to everyo More

by jbyrdbyrdlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your loyalty over the past 20 years and are thrilled to hear about your positive experiences at BMW of Owings Mills. It's fantastic to know that Mark has provided you with outstanding service. Your recommendation means a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

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