Michael Warner

Michael and the technician went the extra mile to determine the issue with my airbag. determine the issue with my airbag. More

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Communicated well, updates were fantastic, and great to work with! Would highly recommend to anyone for their Volkswagen. work with! Would highly recommend to anyone for their Volkswagen. More

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Each time I visit for routine service they exceed my requirements for competent service by truly outstanding work and great communications. requirements for competent service by truly outstanding work and great communications. More

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Luther Brookdale VW was extremely nice to me from start to finish. I applied online for a 2024 VW Golf R, and was connected to Elijah shortly after. We had discussed options and cars to suit my needs, even to finish. I applied online for a 2024 VW Golf R, and was connected to Elijah shortly after. We had discussed options and cars to suit my needs, even suggested a Golf GTI instead of the Golf R, which was about $15000 cheaper at the time. Once I got to the dealership, I was greeted very kindly, made to feel welcome! Elijah was very attentive to any needs or wants I had regarding my car purchase, he also answered any questions I had, and if he didn’t know something, he didn’t sit there and b*llsh*t until I walked out with a car, he would go look for an answer or bring me someone that could answer my questions in full. After spending some time with Elijah and test driving a Golf GTI, we assessed that I didn’t need to spend extra for the Golf R to get the experience I was looking for. Even if it would have benefitted him for me in get the Golf R, I find it very applaudable that he didn’t just take the easy route, but instead took his time, even including his experiences owning a similar car to help me out and to be as informal as possible just so I could save my money. That alone made the whole interaction, and my overall decision feel very comfortable and that I was getting what I wanted/needed. The rest of the staff that helped me out were also very kind and helpful, never did I feel like someone was hiding anything from me, and that I could ask any question and get a straight answer. I would definitely recommend going back and I would definitely buy another car from Elijah if I had the chance! More

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I found the service at Luther Brookdale Volkswagen amazing. I set up an appointment and was given a free ride home. I was given a video of the total car inspection and the broken part that needed repl amazing. I set up an appointment and was given a free ride home. I was given a video of the total car inspection and the broken part that needed replacing. Everything was done in a timely fashion with a free car wash. More

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Customer rep was the best. He was so helpful and made sure all my concerns were handled. He was so helpful and made sure all my concerns were handled. More

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Great service. Appreciate how everything is explained in detail before the work is done. Attention to details is hallmark of this organization. Appreciate how everything is explained in detail before the work is done. Attention to details is hallmark of this organization. More

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It was a pleasant experience. Michael was very helpful and thorough in his follow up. Michael was very helpful and thorough in his follow up. More

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Courteous, helpful, explain each step,kept me informed , fast, answered questions, offered me snacks,polite fast, answered questions, offered me snacks,polite More

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Great service staff they always go above and beyond to make sure the guests are happy. make sure the guests are happy. More

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