Michael Van Hoose | Page 6

A nice turn around. After an initial bad interaction with Klaben Service Center, I had the privilege to work with Mike from management who addressed my concerns, and went After an initial bad interaction with Klaben Service Center, I had the privilege to work with Mike from management who addressed my concerns, and went above and beyond to fix an earlier miscommunication, and questionable service situation that I encountered. Thanks for everything Mike, and the extra mile that you traveled was greatly appreciated! I will be looking at your dealership for further repair on my Dodge. More

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Excellent Service The folks at klaben Chrysler Jeep are the best! They are always friendly, and have extensive knowledge. This is the place to go for Jeep service. The folks at klaben Chrysler Jeep are the best! They are always friendly, and have extensive knowledge. This is the place to go for Jeep service. More

by etorresb Verified Customer Verified Customer

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great experience I return to Klaben and refer others here because of the low pressure and friendly atmosphere. Over the years I have tried other dealerships and always I return to Klaben and refer others here because of the low pressure and friendly atmosphere. Over the years I have tried other dealerships and always return to Klaben for that reason. Don Jacobs is friendly, helpful, and always there when I need help. Have never had a bad buying experience at Klaben. More

by grunt Verified Customer Verified Customer

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EXCELLENT service! After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest After receiving repairs and maintenance on my vehicle last week, I was disappointed with the customer service. I wasn't shy about submitting an honest review. Shortly after sending the review, I was pleasantly surprised to receive a phone call from Klaben's Michael Van Hoose and Tom Papish. I was thanked for my thorough comments and told that they would be used to improve the department's customer service practices. I soon found out that I would be the first to benefit. Tom arranged a follow-up appointment for my vehicle on the next business day. I had requested an estimate on replacing a burned-out bulb at my initial appointment - my first time using Klaben's Service Department. This request was overlooked and subsequently, the bulb was not replaced. There were also some communication issues, which caused me to be late to an event I was scheduled to attend. To say that Tom and Klaben made up for my negative experience is an understatement. They went OVER, ABOVE and BEYOND to make it right and ensure that I was a valued customer. Tom personally came to my job, picked up my car and took it to the service center to have the bulb replaced. When he returned my car a short time later, not only was the bulb replaced, my vehicle was washed and my gas tank was topped off! This complimentary (he wouldn't let me pay him) repair and extras meant so much to me. Clearly, Klaben's apology is more than lip service. Their example of positive, memorable and excellent customer service has won me over and I now have a new service center. Thank you so much for taking the time, energy and thoughtfulness to make me feel valued and appreciated! I will be back and I will be recommending your service department to others. More

by LoveMyJeep Verified Customer Verified Customer

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The best experience I have ever witnessed. The employees listed below went above and beyond helping me with my situation and worked with me until it was resolved. This is for sure a quality dea The employees listed below went above and beyond helping me with my situation and worked with me until it was resolved. This is for sure a quality dealership. More

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Excellent!!! Great service department! Always has been a good experience bringing our two Dodges to them. They treat us better than the dealership closer to our Great service department! Always has been a good experience bringing our two Dodges to them. They treat us better than the dealership closer to our house, that we bought the vehicles from! More

by NICKJESS1982 Verified Customer Verified Customer

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Great service writer Mike rocks Helped in every way to get me home parts ordered an back on the road for a planned trip . They gave me a ride home an offered to drop vehicle off at m Helped in every way to get me home parts ordered an back on the road for a planned trip . They gave me a ride home an offered to drop vehicle off at my work. More

by Laff415 Verified Customer Verified Customer

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klaben Chrysler Jeep dealership klaben Chrysler has been the best dealership I have every worked with --- Justin Bolen let me take my time and look around before I made my decision. klaben Chrysler has been the best dealership I have every worked with --- Justin Bolen let me take my time and look around before I made my decision. My next SVC will be a Jeep and Klaben will have my business for life...... Thanks Justin. More

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Most professional repair visit I've ever had! Took my Jeep Patriot in for an oil leak and a tire rotation. My service writer Joe Hillard was courteous, professional and caring. He promptly assigne Took my Jeep Patriot in for an oil leak and a tire rotation. My service writer Joe Hillard was courteous, professional and caring. He promptly assigned my Jeep to Mike Hall for the repair and inspection. Mike was very thorough and discovered a rear brake issue. They fixed my oil leak, rear brakes and provided me with a more than fair price. Joe kept me informed of the progress as I waited for my Jeep. The Service Manager Mike VanHoose personally thanked me for coming in and having my Jeep serviced there. WOW!!! I will not hesitate bringing my Jeep here when it needs any other work. What a TEAM! More

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