Michael Souter

Very satisfied with scheduling, loaner car and very and helpful service men. No complaints about anything. Thank you. helpful service men. No complaints about anything. Thank you. More

by JMSTEVENS Verified Customer Verified Customer

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greatest dealership to ever dealership. always recommend them to friends and acquaintances. always pleasant, period. always recommend them to friends and acquaintances. always pleasant, period. More

by TCARRIERK Verified Customer Verified Customer

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I have been going here for years since I bought my pilot six years ago. The staff is very friendly, knowledgeable and efficient. I appreciate the text I receive in the waiting room as a way of communicatin six years ago. The staff is very friendly, knowledgeable and efficient. I appreciate the text I receive in the waiting room as a way of communicating if I have any questions and for updates. I also feel the prices are generally in the ballpark of other competitors. More

by DCMAAHS5 Verified Customer Verified Customer

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Excellent service The entire process, including making the appointment and picking up the vehicle and the cashier everybody went above and beyond, and I am very happy with my service the appointment and picking up the vehicle and the cashier everybody went above and beyond, and I am very happy with my service More

by Patches326 Verified Customer Verified Customer

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The dealership is fine, the service department is making me question whether I should keep coming. The technicians are efficient, polite, and everything seems fine, but the last two times I’ve had problems me question whether I should keep coming. The technicians are efficient, polite, and everything seems fine, but the last two times I’ve had problems with my left front tire being low and the light coming on. When I came in the first time, they didn’t find anything, and when I came in this time because I had a flat on the right tire, it feels to me like they did a more thorough job checking the left side and found a slow leak in that tire. They also reset the tire pressure light. After they finished, I went down the street to run an errand, parked and a new sensor light went on. When I came out of that store and turned the car on there were multiple lights on, all of them said to have the dealer check them so I drove back. They were busy, which I understand entirely. But the person who I spoke to about the car got in, pulled it forward, backed it up, made a loop around the parking lot, and parked it. They came back in and said if I wanted them to look at it, it would be about an hour and a half wait. To me that is not appropriate. I left there with the understanding that everything was fixed. I understand there are other people getting their cars worked on, but that was not an issue when I drove in so it should not be an issue when I drive out. I don’t know what lights he saw or didn’t see so I don’t know if I seemed like I was exaggerating but at that point I wasn’t feeling like my concerns were being taken seriously so I confirmed that the lights were not dangerous, and declined to stay. I took pictures as it continued to happen on my way home (in case there was an issue) of all the lights and also the messed up readings that I was getting showing the mileage was 80 something miles per gallon and changing all the time, showing odd things I’d never seen before like the speed limit as a blank outlined box with a line through it, etc. The icing on the cake, for me, was a couple days later when I ran out of washer fluid. I’ve never had a time I took a car in for service and didn’t have fluids topped off. Luckily I had washer fluid in the back. I honestly don’t know what I’ll do the next time. I lived near commonwealth motors for the majority of time I owned my last Honda and never had a single issue. I still work near there, so unless it’s a time like this one when I’m home in NH, I’m likely to choose that service department first. I also have a friend with a shop in Concord so unless it’s a recall or a tire issue I’m likely to drive all the way up there just so I know everything is good when I leave. More

by Refinnej Verified Customer Verified Customer

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Appreciate Luke's concern and follow through in correcting our vehicle's issue. Thank you. correcting our vehicle's issue. Thank you. More

by m.parkhurst1 Verified Customer Verified Customer

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Michael is very polite and seems very interested in satisfying the customer. When I first stopped in for an oil change there were a number of cars before me. He suggested a better time later in the d satisfying the customer. When I first stopped in for an oil change there were a number of cars before me. He suggested a better time later in the day. When I returned , as he suggested, I had no wait to be serviced. I really appreciated this. This is not the first time he has given me an excellent service response. An employee like Michael is a valuable asset to your company. More

by P.GUS Verified Customer Verified Customer

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They always give great service. I have brought my car there many times and will continue to do so. I have brought my car there many times and will continue to do so. More

by cdcapone61 Verified Customer Verified Customer

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Excellent explanation of services needed. Michael was able to check my past record and advise on recommended services. Michael was able to check my past record and advise on recommended services. More

by amylyn2667 Verified Customer Verified Customer

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Prompt service, explained the issues with the car. Friendly service desk staff. Great coffee and snacks! Friendly service desk staff. Great coffee and snacks! More

by KEF253 Verified Customer Verified Customer

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