Michael Souter
Michael Souter at Dover Honda

Michael Souter

Express Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.8
44 Reviews

Dealership Experience

2 yrs, 9 mos

4.8

44 Reviews

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44 Reviews of Michael Souter

June 30, 2025

Dealership Rating
Employee Rating

Alecia personally was professional, attentive to my concerns and recommended services that were also needed. Alecia kept me advised of the status of how long the service would take, and offered me vesi More

by r.J.BROAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 29, 2025

Dealership Rating
Employee Rating

In all the years that I have been going to Honda this is the first time that I left there with a dirty car. Are they no longer cleaning the cars before they put them outside. More

by rifamily1@aol.com
Workmanship
Service Time
Recommend Dealer
Yes

June 29, 2025

Dealership Rating
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Very easy process; all the staff are friendly and helpful. I highly recommend this business. More

by ROB.HASKINS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 30, 2025

Dover Honda responded

Hi Rob, we're glad the process was easy and that our team was friendly and helpful at Dover Honda. We appreciate your recommendation and see you again! Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

June 28, 2025

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Have been a customer here for 15 years. Dependable service and car buying experience. 1 More

by CAMIBRITTON
Service Price Transparency
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Recommend Dealer
Yes
Jun 30, 2025

Dover Honda responded

We appreciate your continued patronage and hope to see you back soon! Thank you so much! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

June 27, 2025

Dealership Rating
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I have now had my vehicle returned to me twice with damaged or missing components, resulting in additional trip to get things remedied. I have reached out to the service manager all week both phone and More

by Skippy0468
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Segien

June 27, 2025

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Employee Rating

Very friendly, gave me a lot of information about the car. And not waiting too long More

by ICULDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2025

Dover Honda responded

Thank you for choosing us! We'll see you next time. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

June 26, 2025

Dealership Rating
Employee Rating

Excellent service and customer service I would recommend Dover Honda to have your car serviced More

by Cathi1914
Recommend Dealer
Yes

Other Employees Tagged: Michael Souter

Jun 27, 2025

Dover Honda responded

Thank you for your support of the Dover Honda team! We appreciate your recommendation and look forward to seeing you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

June 26, 2025

Dealership Rating
Employee Rating

Seamless, informative, extremely pleasant The experience far exceeded my expectations. The thoroughness is very comforting More

by jmadden1202
Recommend Dealer
Yes

Other Employees Tagged: Michael Souter

Jun 27, 2025

Dover Honda responded

We're delighted to hear that your experience at Dover Honda was seamless and exceeded expectations! Thank you for sharing this positive feedback! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

June 25, 2025

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Employee Rating

I appreciate the friendly services, but will likely look elsewhere in the future because of high prices. $70 to replace an easy access air filter is too much. More

by 3dsinyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 30, 2025

Dover Honda responded

Thank you for the review. We appreciate your feedback and will certainly take it into consideration as we work to continually improve the value of the services we offer to our valued customers. I hope you'll consider giving us another chance to earn your business in the future. Respectfully, Mike Watson - General Manager - 603-609-1984

June 24, 2025

Dealership Rating
Employee Rating

good service, they just need to improve with returning phone calls, but otherwise great! thanks More

by rduffey656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre

Jun 24, 2025

Dover Honda responded

Thank you for the review! We appreciate your feedback about communication and will use it to help improve the customer experience moving forward. Please don't hesitate to reach out if we can be of service again in the future! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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