Michael Robinson

I had a horrible experience with their quick service on Saturday. I had an appointment for 8.:00 am. Just needed a new tire put on where the spare is. I have hazard insurance. I sat there 3 hours only Saturday. I had an appointment for 8.:00 am. Just needed a new tire put on where the spare is. I have hazard insurance. I sat there 3 hours only to find, they did not have my tire there in stock. They told me to leave my old tire and rim there. God forbid another flat that I’m 70 and don’t get off work until 10:00 pm. What kind of a dealership doesn’t have stock tires? Do I have to use another dealership for service that has tires on site? Plus I had an appointment and they took care of everyone who came after me. I was told that they had to get the okay that I had insurance on the tire. That’s great, but I told her when I got there that I had hazard insurance. She should have checked that right away instead of waiting almost 3 hours to check and blaming the delay on the insurance check. The damaged tire was on where the spare normally goes. They didn’t have to put it on a lift. I don’t like what I saw and I’ve never seen a service department so disorganized. They looked at my tire only after I complained to Mike in service. I’m very disappointed and I’ve only had my Jeep a few weeks. More

by ladylaw33324 Verified Customer Verified Customer

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I bought a Jeep from this dealership in 1989. I traded it for a Mercedes in 2005. I sure missed having a Jeep. I’m very happy. The staff was very friendly and it was no pressure. I traded it for a Mercedes in 2005. I sure missed having a Jeep. I’m very happy. The staff was very friendly and it was no pressure. More

by ladylaw33324 Verified Customer Verified Customer

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The service department has been good to me for 15 years! ! Thank you Brandon for always going out of your way to help me with my Jeep. ! Thank you Brandon for always going out of your way to help me with my Jeep. More

by WJD4JOY Verified Customer Verified Customer

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I was told the Jeep would be shipped immediately after payment. After payment I was told 3 weeks. That wasn’t what I was promised so a Christmas gift was ruined. Now they are not returning $51,000. Today payment. After payment I was told 3 weeks. That wasn’t what I was promised so a Christmas gift was ruined. Now they are not returning $51,000. Today I will turn to Social Media and make sure no one else gets into a deal with these guys. Horrible experience. More

by phaedrus949 Verified Customer Verified Customer

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new car detailing not well done. Sales process was fine as was the financial person. Sales process was fine as was the financial person. More

by rjo07 Verified Customer Verified Customer

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The dealership was clean and the staff were very welcoming. I felt very welcomed at the establishment welcoming. I felt very welcomed at the establishment More

by crockett1966 Verified Customer Verified Customer

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Great service, Highly recommend them to other people. Very friendly truly great experience. Everyone was very helpful. Very friendly truly great experience. Everyone was very helpful. More

by nicholas8a Verified Customer Verified Customer

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The staff were great and worked with us to get the jeep into my price range and find the model and package I needed and brought it from Miami Lakes. into my price range and find the model and package I needed and brought it from Miami Lakes. More

by AHair Verified Customer Verified Customer

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