Michael Najuch | Page 3

Ken Ganley Kia of New Port Richey responded

Thank you for your honest feedback. We're thrilled to hear that Otto provided you with such a fantastic experience — we'll be sure to pass along your kind words to him! We’re truly sorry to hear about the issues you encountered during the F&I process, and we appreciate your patience while our office manager worked to resolve the situation. Your concerns are taken seriously, and we’re committed to ensuring the rest of your experience — especially with title and registration — goes smoothly. If there’s anything more we can do to assist, please don’t hesitate to reach out.