Michael Muldoon | Page 3

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback! I’m so glad to hear that our team kept you informed and that you had a great experience with our service department. I appreciate your honest input regarding our front-line intake team—we’re always looking for ways to improve, and I’ll make sure to address this with the team. Your satisfaction is our priority, and I’d love the opportunity to ensure your next visit is even better. Please don’t hesitate to reach out if you ever need anything! Michael Muldoon, Service Manager | 864-918-7012

Parks Ford Lincoln of Gainesville responded

Thank you so much for the awesome review! We love hearing that you had a great experience at Parks — from the quick service to enjoying some coffee while you waited. We’re glad we could make your visit so smooth and comfortable. We appreciate your 10/10 rating and look forward to welcoming you back next time! Michael Muldoon Service Manager 864-918-7012

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your experience. It was good speaking with you face to face, and I truly appreciate you giving me the opportunity to address your concerns directly. I understand how frustrating the situation was, and I’m glad we could come to an agreement to perform a complete detail for your truck the next time you’re in the area. Our goal is always to make things right, and I look forward to seeing you again so we can take care of that for you. Please don’t hesitate to reach out to me directly if you need anything in the meantime. Michael Muldoon Service Manager 864-918-7012

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to provide your review! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! We are happy to hear about your experience and look forward to seeing you at your next service visit! Gerald Acevedo Service Manager