Michael Muldoon | Page 2

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to share your concerns. I appreciate you giving me the opportunity to speak with you directly. While it’s true that online pricing can sometimes be lower, we were able to order, receive, and install the part at our facility, and the service and pricing were approved at the time. To show our commitment to customer service, we applied a $67 credit to your FordPass points account. I’m glad we had the chance to review the charges together and that you left feeling satisfied. We look forward to seeing you again for future service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback and for sharing your perspective, especially as a fellow Service Manager. You're absolutely right about the importance of communication, and I apologize that we fell short in keeping you updated. I appreciate the opportunity to learn from this and will work with the team to improve our follow-up process. We value your business and look forward to seeing you for your next service. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012 mmuldoon@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback. We're glad to hear you found our store organized and the online scheduling convenient. I’d appreciate the opportunity to learn what we can be doing better to continue to serve you in the future. Please feel free to reach out, I would value the chance to speak with you. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for your feedback! We're glad the service met your expectations and that you found our team polite and helpful—especially Mike. I’m sorry to hear the pickup service wasn’t optimal, and I’d appreciate the opportunity to improve that experience for you next time. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We're glad you had a positive experience and that everything was handled professionally and with attention to detail. We look forward to your next visit! Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for the kind words! We're glad to hear your issue was diagnosed quickly and that your service rep took great care of you. We appreciate your business and look forward to your next visit. Michael Muldoon Service Manager Parks Ford of Gainesville 864-918-7012

Parks Ford Lincoln of Gainesville responded

Thank you so much for the trust and loyalty! We're honored to take care of your vehicles and look forward to continuing to provide the best service possible. Michael Muldoon Service Manager 864-918-7012 mmuldoon@parksofgainesville.com

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience. We are glad to hear that our team provided attentive, timely service and made your needs a priority. We appreciate your visit and look forward to seeing you again. Michael Muldoon Service Manager 864-918-7012

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We're glad to hear everything was handled quickly and clearly. We look forward to serving you again! Michael Muldoon Service Manager 864-918-7012

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words! We truly appreciate your patience and are glad that Levin and I could provide the attentive service you deserve. We understand how challenging repairs and parts delays can be, and we’re grateful for the opportunity to keep you informed throughout the process. If you ever need anything in the future, please don’t hesitate to reach out. Michael Muldoon Service Manager 864-918-7012