Michael (Mike) Carbone | Page 17

The service has gone down hill. Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wa Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wait 30 minutes for the car to be brought around. I went back inside after 15 or 20 minutes and it seemed as though the person that was supposed to bring the vehicle to me had gone on break and there was a communication gap. Therefore, I had to stand and wait for approximately 30 minutes. In addition when I got the vehicle there was a sticky substance all along the side of the seat where the controls for the seat are, and I thought that the vehicle would be fully cleaned. This is disappointing. More

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My experience was more than excellent! I would highly recommend this dealership to everyone! I was treated very well and respected I would highly recommend this dealership to everyone! I was treated very well and respected More

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Nice service and fast . The waiting area excellent and the clean bathroom amazing the snacks are very good The waiting area excellent and the clean bathroom amazing the snacks are very good More

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Seamless process checking in. Very professional and accommodating. Great service advisers always provide great guidance. Very professional and accommodating. Great service advisers always provide great guidance. More

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When you pull into the welcome bay, Tom Middleton greets you with a smile. My service advisor Mark Mclean is excellent, he had me in and out within an hour. Great service team. Overall experience was excell you with a smile. My service advisor Mark Mclean is excellent, he had me in and out within an hour. Great service team. Overall experience was excellent. I recommend IRA Lexus for service More

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Service riders were very pleasant and helpful. It was a nice pleasant experience. The technicians were relatively all apprentices. We had to come back so that they could reprogram service to warn It was a nice pleasant experience. The technicians were relatively all apprentices. We had to come back so that they could reprogram service to warning light, but everyone was friendly. More

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Excellent service. Service advisor was courageous and let me know of estimated time to completion. Overall it was a great and exceed my expectations. Service advisor was courageous and let me know of estimated time to completion. Overall it was a great and exceed my expectations. More

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Good service today. Fixed the air bag sensor (safety recall) along with an oil change, tire rotation and car wash while I waited. The service desk person was very respon Fixed the air bag sensor (safety recall) along with an oil change, tire rotation and car wash while I waited. The service desk person was very responsive. More

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Very good dealership very professional people working clean place servis was done quick and accurate i’m very happy to have business with you clean place servis was done quick and accurate i’m very happy to have business with you More

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Abraham was extremely helpful. Everything was done efficiently and well. I also appreciate the comfort and convenience of the waiting area, although I didn’t need to use it this ti Everything was done efficiently and well. I also appreciate the comfort and convenience of the waiting area, although I didn’t need to use it this time. More

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