Michael McCollum
Michael McCollum at Jim Norton Chevrolet
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Michael McCollum

Service Advisor

Jim Norton Chevrolet

3131 N Aspen Ave
Broken Arrow, OK 74012

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4.5
8 Reviews

I am Mike McCollum I am from a small town in Missouri and have a passion for anything car related. I enjoy helping customers to keep their cars maintained and running as they are supposed to. If you have a question please reach out text or call.

Dealership Experience

8 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

4.5

8 Reviews

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8 Reviews of Michael McCollum

October 06, 2024

Dealership Rating
Employee Rating

The people were friendly and the service was quick. The tech even pointed out a recall that I wasn't aware of and corrected it while my truck was there. More

by olsparky76
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2024

Jim Norton Chevrolet responded

Thank you so much for your wonderful review! We appreciate your kind words about our friendly team and quick service at Jim Norton Chevrolet. We're glad to hear that our technician was able to address the recall on your truck. Your safety is our top priority! We look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

August 17, 2024

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Employee Rating

TOOK IN MY 2022 3500 WITH 9,700 MILE ON IT, HAD KNOCKING IN BOTTOM END WHEN COLD. MIKE TOLD ME " THATS NOT NORNAL". SEVERAL DAYS LATER THEY TOLD ME CHEVY SAYS ITS NORMAL! THE BULLETIN CHEVY HAD OUT DIDNT QU More

by iam_grinch
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Aug 20, 2024

Jim Norton Chevrolet responded

Our customer’s feedback is very valuable, and we are glad you shared these concerns.They are currently being evaluated by our management team.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

May 31, 2024

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Michael McCollum went way out of his way to help me once again on another issue with my truck. He has always went above and beyond to help me and my truck leave better than before. I highly recommend using More

by Garrett
Service Price Transparency
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Recommend Dealer
Yes
Jun 03, 2024

Jim Norton Chevrolet responded

Thank you for sharing your positive experience with Michael at Jim Norton Chevrolet, Garrett! We are thrilled to hear that he provided excellent service and went above and beyond to assist you with your truck. We truly appreciate your recommendation and look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

January 20, 2024

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Chris Freisen is a huge asset to the service department! Great with customers, very informative, and friendly. More

by Caylynbranstetter
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Freisen

Jan 22, 2024

Jim Norton Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

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Mr Mccollum was very attentive to making sure my vehicle was running smoothly, he even contacted me afterwards to make sure i had no more concerns. More

by Syfymom
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Gibson

Jan 22, 2024

Jim Norton Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

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Was very happy with Mike McCollum getting me in and out on service at a time that was convenient for me and even had an engine rebuilt which he stayed in constant contact on time and cost. Just bought a ne More

by garyconrad47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Jim Norton Chevrolet responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Courtney, Jim Norton Auto Group

December 16, 2023

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Everyone went out of their way to make our purchase a great experience. Highly recommend them! More

by adhash63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Doyle, Scott Kik

Dec 18, 2023

Jim Norton Chevrolet responded

We cannot thank you enough for your wonderful review of Jim Norton Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

November 17, 2023

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I bring my Chevy SS sedan here because it's a special car and I only want people working on it who have trained on GM vehicles. I appreciate the service reps that help me. More

by cindyalei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2023

Jim Norton Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Courtney, Jim Norton Auto Group

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