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Michael Marquez
Michael Marquez at Claremont Toyota
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Michael Marquez

Service Director

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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5.0
5 Reviews
5.0

5 Reviews

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5 Reviews of Michael Marquez

October 16, 2024

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Employee Rating

Olive scolded me like a child when I didn't understand her, then continued to scold me via text. If your dealership can't do the work or needs to upcharged, just say so. More

by CHRIS_SAENZ
Recommend Dealer
Yes

Other Employees Tagged: Olive

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Oct 17, 2024

Claremont Toyota responded

Chris, It's extremely discouraging to read about this negative interaction with a member of our team. We'd like to learn much more about this, so we can address this appropriately. Please contact us at your convenience. We look forward to hearing from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

September 06, 2024

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Amazing customer service by Hugo and manager Mike always a pleasure working with them. They are the reason I continue to service my car at Claremont Toyota More

by VICKYMETOYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Saad, Brandon Martinez , Hugo Ruiz

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Sep 09, 2024

Claremont Toyota responded

Vicky, thank you for your fantastic feedback! We're thrilled to hear that Hugo and Mike provided you with exceptional service. It's our goal to make every experience a great one, and we're glad you're part of the Claremont Toyota family! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 16, 2024

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Olive Vedoy Pratt is an AWESOME Service Advisor! Very friendly and helpful!! She has helped my wife with servicing our vehicles for years. I got her for the first time on this last service appointme More

by DAMON.NANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marisela Guzman, Tony Sanchez

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Apr 17, 2024

Claremont Toyota responded

Hi Damon! Thank you for sharing your positive experience with Olive! We are thrilled to hear that she provided you with exceptional service. We appreciate your loyalty and look forward to continuing to provide top-notch service for you and your wife in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

April 10, 2024

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Sales department is the worst I've ever experienced. However, Mike Marquez has gone above and beyond to make things right for me. If it weren't for him, I would have attained a lawyer to reverse the sa More

by HELLENA3113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez , Marcos Cruz and Orlando Famirez were the worst experience I have ever had buying a car.

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Apr 11, 2024

Claremont Toyota responded

Hellena, While pleased to see Mike has gone above and beyond to make things right, we're discouraged to see you've not been satisfied with your experience purchasing a vehicle here. We look forward to continuing to provide you with the quality service you deserve here at our service department and should you like to discuss your car-buying experience in any further detail, please don't hesitate to reach out. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

Apr 11, 2024

HELLENA3113 responded

I would love to discuss my experience in more detail. Please contact me.

March 28, 2024

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The entire service team was absolutely amazing! would highly recommend all my family and close friends to come service their vehicle's at Claremont Toyota. More

by MONIQUEGOOD61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Sanchez

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Mar 29, 2024

Claremont Toyota responded

We are thrilled to hear about your positive experience with our service team, Monique! Thank you for recommending Claremont Toyota to your family and friends. We appreciate your support and look forward to serving you again in the future. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

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