Honda of Downtown Los Angeles

I had a very smooth and great experience. I was able to express my concerns and needs for my new car and Andrea was able to completely answer all my questions and concerns. The exchange proce I was able to express my concerns and needs for my new car and Andrea was able to completely answer all my questions and concerns. The exchange process was easier than I expected so that was a plus for me. I absolutely love the way I was treated and will be looking forward to one day return and get a second car with Honda. More

Roberto Sanchez and Yuli Gonzalez were excellent. Car buying process was straightforward and smooth. They answered all our questions and their costumer service was top notch. Car buying process was straightforward and smooth. They answered all our questions and their costumer service was top notch. More

Pick choose and drive off thats great service , very attentive at what I wanted and what I actually qualified for with no issue attentive at what I wanted and what I actually qualified for with no issue More

Wait time is long but well worth the wait hardly any mistakes but when they happen they take action and responsibility. mistakes but when they happen they take action and responsibility. More

Juan Ramirez and Jacky Martinez made the process super smooth and easy. we bought a intransit vehicle and jacky called us every other day till the car arrived. when we arrived to pick up the car it was ex smooth and easy. we bought a intransit vehicle and jacky called us every other day till the car arrived. when we arrived to pick up the car it was exactly what i wanted and they even had a bow on it like my boyfriend asked since it was a surprise gift. I will be back here for life! More

My experience with Honda of Downtown LA was nothing short of a nightmare. Michael Ibarra, the salesperson, initially seemed polite and professional, but his true colors showed the moment the car was sold. Hi of a nightmare. Michael Ibarra, the salesperson, initially seemed polite and professional, but his true colors showed the moment the car was sold. His rude demeanor and dismissive attitude were not only disrespectful but completely unprofessional. After the sale, he acted like he couldn't care less, blatantly ignoring promises he made during the transaction and showing zero accountability. To make matters worse, the sales manager, Dan Gene, was just as bad. Instead of addressing the issues, he backed up Michael's rude and disrespectful behavior and blame shifting, making the situation even more frustrating. The dealership's tactics of nickel-and-diming me on small, replaceable parts added insult to injury ,it's clear they'll do anything to squeeze a little extra cash from their customers. The rest of the staff wasn't any better. completely unorganized, unhelpful, and indifferent to customer concerns. I left with a pounding headache after long hours of wait and dealing with them. This dealership prioritizes making a quick sale over delivering on commitments or providing a decent customer experience. Avoid this place at all costs unless you want to deal with rude salespeople, an unprofessional manager, broken promises, and endless frustration. More

Was very patient and helped get an even better deal on the car I wanted the car I wanted More

I will never go to another dealership again! sales person Juan Ramirez and Jacky Martinez answered all the questions I had. the process was very fast, smooth and no gimmicks. they honored the pr sales person Juan Ramirez and Jacky Martinez answered all the questions I had. the process was very fast, smooth and no gimmicks. they honored the price that they quoted me on the phone and when I got there they didnt change it. very refreshing! More

Juan Helped me out and delivered car for free. If you ever need to buy a car please see Juan and he will get you right!!! If you ever need to buy a car please see Juan and he will get you right!!! More