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Michael Herrera
Michael Herrera at Earnhardt Lexus

Michael Herrera

Service Consultant

Earnhardt Lexus

800 E Camelback Rd
Phoenix, AZ 85014

5.0
24 Reviews
5.0

24 Reviews

Write a Review

24 Reviews of Michael Herrera

January 22, 2026

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Employee Rating

Always professional and courteous even when they are extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Le More

by LML
Recommend Dealer
Yes

Other Employees Tagged: Holly Holland

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Jan 23, 2026

Earnhardt Lexus responded

We're happy to see that Michael and Jesse both worked hard to make sure you received the best service possible. We appreciate you sharing your concerns when calling the main number. We understand the importance of providing quality communication and we'll be sure to address this. We hope that your Lexus is treating you well and we can't wait to see you here at your next visit. Regards, Bull Earnhardt Owner bull@earnhardt.com

December 30, 2025

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Mike is the best. There is not much more you can say about dealing with Mike. Ron Gallagher More

by ron_gallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2026

Earnhardt Lexus responded

We’re thrilled to hear about your great experience with Mike! Our team is dedicated to providing top-notch service, and it’s fantastic to see that reflected in your visit. Thank you for your kind words! Regards, Bull Earnhardt Owner bull@earnhardt.com

October 29, 2025

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Employee Rating

Great staff and they provide great customer service. We had called a few times before bringing the car in but was always treated respectively. More

by deejazz
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 30, 2025

Earnhardt Lexus responded

We're thrilled to hear you had a positive experience with our staff and customer service. We appreciate your kind words and look forward to helping you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

July 24, 2025

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We drove 355 miles round trip (in one day! ) to have our Lexus serviced at Earnhardt Lexus. Michael Herrera took wonderful care of us despite being asked to fill in at the last minute. Patrick More

by OneOwnerLS430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Kjeldahl , Tech Rafael (Raphael?) More than 5 stars!

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Jul 25, 2025

Earnhardt Lexus responded

Thank you for your kind words! We're thrilled to hear about your positive experience and appreciate you making the long trip to see us. Our team is dedicated to providing excellent service, and it’s great to know that Michael, Patrick, and Rafael exceeded your expectations. Safe travels! Regards, Bull Earnhardt Owner bull@earnhardt.com

June 27, 2025

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Had another great experience with Earnhardt Lexus! Appreciate the awesome customer service and great service experience. Thank you. More

by wine.chintzy0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Earnhardt Lexus responded

Thank you for your fantastic review! We’re thrilled to hear that you had another great experience with us. Our team is dedicated to providing top-notch service, and your appreciation means a lot. We look forward to welcoming you back soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

June 19, 2025

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Fast reliable service and excellent purchase experience. Facilities are comfortable, clean and inviting. Competent and professional staff. More

by Promotion’ Willy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

Earnhardt Lexus responded

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our team and enjoyed our facilities. We strive to provide top-notch service and it's always rewarding to know we hit the mark. Looking forward to seeing you again! Regards, Bull Earnhardt Owner bull@earnhardt.com

May 24, 2025

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Employee Rating

Mike Herrera was excellent. This the second time he has helped us(different vehicles). Walked me through the process. He kept me informed what service people had found and wh More

by leonardbuchan
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Recommend Dealer
Yes
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May 27, 2025

Earnhardt Lexus responded

Thanks for the fantastic feedback, Leonard! We're thrilled to hear about your positive experiences with Mike Herrera. His dedication to keeping customers informed is truly appreciated. We look forward to serving you again in the future! Regards, Bull Earnhardt Owner bull@earnhardt.com

April 02, 2025

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Employee Rating

Best service you will ever find! The highest level of integrity and quality of work! More

by Stefanie
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Recommend Dealer
Yes
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Apr 04, 2025

Earnhardt Lexus responded

Stefanie, thank you for your fantastic feedback! We're thrilled to hear that you experienced our commitment to integrity and quality. Your support means the world to us, and we look forward to continuing to provide you with top-notch service! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 13, 2025

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Employee Rating

The Earnhardt Lexus service experience was awesome! Michael was a great communicator and managed our service very well. More

by Rx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 14, 2025

Earnhardt Lexus responded

Thanks for the fantastic feedback! We’re thrilled to hear you had an awesome service experience with Michael. Our team is dedicated to providing top-notch communication and care. We look forward to serving you again! Regards, Bull Earnhardt Owner bull@earnhardt.com

March 09, 2025

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Employee Rating

M. Herrera / has been excellent every time we come in for service The entire service dept is very professional More

by cmkthescienceguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Earnhardt Lexus responded

Thanks for the fantastic review! We're thrilled to hear that M. Herrera and our service team consistently provide excellent experiences. Your support means a lot to us, and we look forward to seeing you again soon! Regards, Bull Earnhardt Owner bull@earnhardt.com

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