Michael Herrera | Page 3

Great service! Thank you Michael for your help getting the repairs done on schedule and on budget. Thank you Michael for your help getting the repairs done on schedule and on budget. More

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They went out their way to help me out was leaving for vacation and was leaving on Sunday morning and they had a person pick up my vehicle on Monday for service it needed. Thanks to the Earnhardt team wel vacation and was leaving on Sunday morning and they had a person pick up my vehicle on Monday for service it needed. Thanks to the Earnhardt team well appreciated. More

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The Sales Team and Service Team were excellent - Angel, Tony and Doug - The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit form Tony and Doug - The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit former Toyota executives let alone traditional customers that proper writing ettiquette be followed as opposed to simply pressing a button with a pdf. Times certainly have changed and I can state emphatically that this is not the Toyota Way. If not for the sales team I would rate this a 2.5 star . By the way Jan is the epittome of what Lexus set out to do at its inception as well as Angel, Tony and Doug. More

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