Always professional and courteous even when they are
extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Le
extremely busy. Michael is my service rep and is a pleasure to work with - Jesse also went above and beyond to track down a computer glitch in the Lexus appOnly negative is that it can be very difficult to get a human on the phone when calling the main number.
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by LML
Jan 23, 2026 -
Earnhardt Lexus responded
We're happy to see that Michael and Jesse both worked hard to make sure you received the best service possible. We appreciate you sharing your concerns when calling the main number. We understand the importance of providing quality communication and we'll be sure to address this. We hope that your Lexus is treating you well and we can't wait to see you here at your next visit.
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Great staff and they provide great customer service.
We had called a few times before bringing the car in but was always treated respectively.
We had called a few times before bringing the car in but was always treated respectively.
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by deejazz
Service Price Transparency
Oct 30, 2025 -
Earnhardt Lexus responded
We're thrilled to hear you had a positive experience with our staff and customer service. We appreciate your kind words and look forward to helping you again in the future!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
We drove 355 miles round trip (in one day!
) to have our Lexus serviced at Earnhardt Lexus. Michael Herrera took wonderful care of us despite being asked to fill in at the last minute. Patrick
) to have our Lexus serviced at Earnhardt Lexus. Michael Herrera took wonderful care of us despite being asked to fill in at the last minute. Patrick Kjeldahl helped with some special parts and was able to get a last minute request handled in time for our appointment. 5+ stars for the wonderful mechanic/tech Rafael worked into overtime to finish everything so we could get on the road to go home. We spent the whole day in the dealership and everyone was very friendly.
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by OneOwnerLS430
Service Price Transparency
Other Employees Tagged:
Patrick Kjeldahl
, Tech Rafael (Raphael?) More than 5 stars!
Jul 25, 2025 -
Earnhardt Lexus responded
Thank you for your kind words! We're thrilled to hear about your positive experience and appreciate you making the long trip to see us. Our team is dedicated to providing excellent service, and it’s great to know that Michael, Patrick, and Rafael exceeded your expectations. Safe travels!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Had another great experience with Earnhardt Lexus!
Appreciate the awesome customer service and great service experience. Thank you.
Appreciate the awesome customer service and great service experience. Thank you.
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by wine.chintzy0t
Service Price Transparency
Jun 30, 2025 -
Earnhardt Lexus responded
Thank you for your fantastic review! We’re thrilled to hear that you had another great experience with us. Our team is dedicated to providing top-notch service, and your appreciation means a lot. We look forward to welcoming you back soon!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Fast reliable service and excellent purchase experience.
Facilities are comfortable, clean and inviting. Competent and professional staff.
Facilities are comfortable, clean and inviting. Competent and professional staff.
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by Promotion’ Willy
Service Price Transparency
Jun 20, 2025 -
Earnhardt Lexus responded
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our team and enjoyed our facilities. We strive to provide top-notch service and it's always rewarding to know we hit the mark. Looking forward to seeing you again!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Mike Herrera was excellent.
This the second time he has helped us(different vehicles). Walked me through the process. He kept me informed what service people had found and wh
This the second time he has helped us(different vehicles). Walked me through the process. He kept me informed what service people had found and what needed to be done.
Mike is a great representative for Earnhardt Lexus.
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by leonardbuchan
Service Price Transparency
May 27, 2025 -
Earnhardt Lexus responded
Thanks for the fantastic feedback, Leonard! We're thrilled to hear about your positive experiences with Mike Herrera. His dedication to keeping customers informed is truly appreciated. We look forward to serving you again in the future!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Best service you will ever find!
The highest level of integrity and quality of work!
The highest level of integrity and quality of work!
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by Stefanie
Service Price Transparency
Apr 04, 2025 -
Earnhardt Lexus responded
Stefanie, thank you for your fantastic feedback! We're thrilled to hear that you experienced our commitment to integrity and quality. Your support means the world to us, and we look forward to continuing to provide you with top-notch service!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
The Earnhardt Lexus service experience was awesome!
Michael was a great communicator and managed our service very well.
Michael was a great communicator and managed our service very well.
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by Rx350
Service Price Transparency
Mar 14, 2025 -
Earnhardt Lexus responded
Thanks for the fantastic feedback! We’re thrilled to hear you had an awesome service experience with Michael. Our team is dedicated to providing top-notch communication and care. We look forward to serving you again!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
M. Herrera / has been excellent every time we come in for
service The entire service dept is very professional
service The entire service dept is very professional
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by cmkthescienceguy
Service Price Transparency
Mar 10, 2025 -
Earnhardt Lexus responded
Thanks for the fantastic review! We're thrilled to hear that M. Herrera and our service team consistently provide excellent experiences. Your support means a lot to us, and we look forward to seeing you again soon!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
Michael and the dealership are no must no fuss.
They get you in pronto, they assess what you actually need versus an upsell, and if something comes along, that’s out of the norm it’s carefully expl
They get you in pronto, they assess what you actually need versus an upsell, and if something comes along, that’s out of the norm it’s carefully explained. Bottom line, if I could afford it I would buy a brand new car from them. Fortunately, my 10-year-old model is running fantastic so I don’t need one!
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by Energy
Service Price Transparency
Feb 20, 2025 -
Earnhardt Lexus responded
We’re thrilled to hear you had such a positive experience with Michael and the team. Our goal is to provide honest and efficient service, so your feedback means a lot. We appreciate your support and hope your car continues to run great for years to come!
Regards,
Bull Earnhardt
Owner
bull@earnhardt.com
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