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Michael Hernandez
Michael Hernandez at Universal Hyundai
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Michael Hernandez

Hyundai Certified Consultant

Universal Hyundai

12801 South Orange Blossom Trail,
Orlando, FL 32837

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4.5
48 Reviews
4.5

48 Reviews

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48 Reviews of Michael Hernandez

November 30, 2024

Dealership Rating
Employee Rating

I told him something wrong with the wheel and they never fix it. Are you guys scammer? More

by Marquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Robert Redford, John Booth, Mustapha Bernannou, Ramces Rivera, Christopher Johnson, Gina Nava, John Booth

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Dec 04, 2024

Universal Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gina Nava Reputation Manager gnava1@universalhyundai.com

September 29, 2024

Dealership Rating
Employee Rating

I am very impressed by theirs services . Very professional management. That why I bout two new vehicles from them More

by RIAZKHATTAK62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mustapha Bernannou, Simo Bassi

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Sep 29, 2024

Universal Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 11, 2024

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Employee Rating

The dealership is good. We previously bought a Nissan from them. This time we were somewhat disappointed with the salesman's follow up. More

by FREDEPETERSEN25
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Sep 11, 2024

Universal Hyundai responded

Fred, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

June 05, 2024

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Employee Rating

Everything was awesome and fast service, my over all experience was amazing thank you and definitely will be back More

by MADGAB82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob McNeely, Ramces Rivera

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Jun 06, 2024

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

April 27, 2024

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Employee Rating

Excelente servicio me ayudaron y fueron muy amables también me buscaron alternativas. Recomiendo a este dealer nuevamente tiene mucha variedad en autos More

by ivettef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simo Bassi

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Apr 27, 2024

Universal Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

April 25, 2024

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Employee Rating

I had a great experience with universal nissan I recommend everyone to visit and see all the good options of car More

by SHIVAMKR0273
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Booth, darrin diaz, Carlos DeJesus, Mustapha Bernannou, Brian Cortes, Jennifer Cacciola, Errol Gillette, John Booth , Nick Gomez

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Apr 25, 2024

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 04, 2024

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Employee Rating

We think that we should have gotten a better deal. Our trade in was not valued at such a good price. But we got the car we wanted. More

by JPERNIA58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Hernandez

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Mar 04, 2024

Universal Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

September 02, 2023

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Employee Rating

Service was great. Dealer was very helpful and polite. Everyone was very helpful. Thank you More

by Isabellamberty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ericmelec Rivera, Ramces Rivera, Simo Bassi

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Sep 03, 2023

Universal Hyundai responded

Here at Universal Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

July 15, 2023

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Employee Rating

Amazing! I wouldn’t think to go anywhere else. Best environment to be around! Great and friendly team More

by CHRISTOPHERBURGOS180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alegre, Carlos DeJesus, Mustapha Bernannou, Simo Bassi, Giovanne Sanchez, David Monsalve, Jennifer Cacciola, Jason Sanchez , Nick Gomez

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Jul 17, 2023

Universal Hyundai responded

Thanks Christopher! We are very happy to have provided you with such a positive experience & environment! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 19, 2023

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Employee Rating

As always universal Hyundai treated me & husband like family. Michael went above and beyond understanding! More

by ILEANA HERNANDEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Kristan, Frankie Martinez, Hector Riquel

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Mar 19, 2023

Universal Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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