Michael Heath
Michael Heath at Acura by Executive
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Michael Heath

Service Advisor

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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4.9
447 Reviews

Dealership Experience

9 yrs, 9 mos

Industry Experience

9 yrs, 9 mos

Languages Spoken

English English

4.9

447 Reviews

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447 Reviews of Michael Heath

January 04, 2025

Dealership Rating
Employee Rating

The two men who have taken care of my automobile needs have been extraordinarily helpful. They have been attentive and have tried to meet all my needs. It is a pleasure to go there. More

by alanhlovins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer

January 03, 2025

Dealership Rating
Employee Rating

Michael is very professional and always attentive to the needs of the customer. Keeps me informed about status of car. More

by rricc12
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

Jan 03, 2025

Acura by Executive responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.

January 02, 2025

Dealership Rating
Employee Rating

It's a pleasure to do business with executive acura of north haven, saff was polite.I'm very knowledgeable.And made me feel like home. This is the third vehicle we have purchase from this dealership and More

by JOEQUINON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Acura by Executive responded

Joe, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 31, 2024

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Overall, timely service and quick, easy check in and check out. Appreciate the communication throughout. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

Jan 02, 2025

Acura by Executive responded

Frank, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

December 31, 2024

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They offered me incredible customer service. Mike Heath always goes above and beyond,Fantastic Service! More

by Kinuto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Torre, Paul Piliero

Jan 02, 2025

Acura by Executive responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2024

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Employee Rating

Great customer service quick ckevk in with a nice & friendly clean environment with awesome employees. Thank you More

by nichellew0812
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen

Dec 31, 2024

Acura by Executive responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

December 27, 2024

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Employee Rating

Very clean and organized. Took longer than they thought to fix the recall. Told me 1 1/2 to 2 hours but it took 3 hours. More

by sjs130
Recommend Dealer
Yes
Dec 31, 2024

Acura by Executive responded

Thank you for choosing Acura by Executive. We look forward to having you as one of our valued customers for many more years to come!

December 26, 2024

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Employee Rating

The service is always great! Staff are knowledgeable and friendly. Waiting time is reasonable. I love the new video update from the mechanic showing the work being done and recom More

by djbmom06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Nguyen , Spencer Berty

Dec 31, 2024

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

December 25, 2024

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Employee Rating

Not too pleased with the service center. Came in for our first service, was nice it didn’t cost us anything, but they failed to rotate the tires like was suppose to and didn’t bother to even More

by aurora0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Nguyen

Dec 26, 2024

Acura by Executive responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with our service center. We understand how important it is to meet your expectations, especially when it comes to the care of your vehicle. We are truly sorry for the oversight in not rotating your tires and for not communicating this to you. That’s certainly not the level of service we strive to provide. Additionally, we regret the issues with the key battery and the unresolved scratch on your vehicle. We should have ensured that everything was addressed as promised, and we deeply apologize for falling short. We would love the opportunity to make things right. Please allow us to arrange a door-to-door white-glove service to fix the tire rotation, ensure the scratch is properly handled, and deliver the touch-up paint directly to you. We want to regain your trust and show you the quality of service that you truly deserve. We understand your decision to consider other dealerships, but we hope to have another chance to earn your business and provide the experience you expected when purchasing your car. Please don’t hesitate to contact me directly so I can schedule a time that’s most convenient for you. We look forward to resolving this matter to your complete satisfaction. Sincerely, Daniel Santamaria General Manager 203-672-7527

December 18, 2024

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Employee Rating

A great service / warranty experience! Completed the scheduled recall job, plus two additional repairs and two minor services that were nearing due dates. All while Mike kept us informed More

by TONY@TONYPLATANO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Acura by Executive responded

Thanks for sharing your thoughts about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

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