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Michael Grasso

Overview Reviews (590) Inventory (438)

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Michael Grasso

Michael Grasso | Page 38

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

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4.6

590 Reviews

Overview Reviews (590) Inventory (438)

Dealership Experience

5 yrs, 5 mos

Industry Experience

24 yrs, 5 mos

Languages Spoken

English

4.6

590 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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590 Reviews of Michael Grasso

October 01, 2022

Dealership Rating

Employee Rating

Very understanding in regards to me having my special needs son and making the service quick and timely. needs son and making the service quick and timely. More

by GENEVASTEPHANIE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Oct 03, 2022 -

Acura Of Pembroke Pines responded

Thank you for visiting our team! We hope you choose our team for all of your automotive needs! -Acura of Pembroke Pines

September 29, 2022

Dealership Rating

Employee Rating

The actual service was good, I was attended to promptly and courteously, but your prices are high for service. and courteously, but your prices are high for service. More

by LISALOVE07

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Sep 30, 2022 -

Acura Of Pembroke Pines responded

Thank you for your review, Lisa! We appreciate your honest feedback and hope that we can provide you with a better visit next time.

September 28, 2022

Dealership Rating

Employee Rating

Relatively quick oil change, didn’t try to sell me anything else. Little bit of confusion on the coupon I received in the mail. anything else. Little bit of confusion on the coupon I received in the mail. More

by lopezjohn

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 30, 2022 -

Acura Of Pembroke Pines responded

Hi John, Thank you for your honest feedback! We are glad that your overall experience was positive and hope to see you again in the future. Don't hesitate to reach out so we can discuss any concerns you may have. Take care! - Acura of Pembroke Pines

September 23, 2022

Dealership Rating

Employee Rating

The service was very quick and the service advisor was very helpful! Great and pleasant experience! very helpful! Great and pleasant experience! More

by JOy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 26, 2022 -

Acura Of Pembroke Pines responded

This makes our day, Joy! Thank you for leaving Acura of Pembroke Pines your great review!

September 21, 2022

Dealership Rating

Employee Rating

Good service thank you ! !!!!!!!!!! The survey is Not easy to do I’m trying to be nice but hate that !!!!!!!!!! The survey is Not easy to do I’m trying to be nice but hate that More

by VIVIANACENTI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Sep 23, 2022 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share your review! -Acura of Pembroke Pines

September 21, 2022

Dealership Rating

Employee Rating

Mike our service rep was very professional and explained everything to us. The dealership ran like a well ordered machine. I think we wish we would have had a better deal when we shopped the dealership befo everything to us. The dealership ran like a well ordered machine. I think we wish we would have had a better deal when we shopped the dealership before going to Rick Case Acura. Overall our experience was positive. More

by skelker69

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 23, 2022 -

Acura Of Pembroke Pines responded

Thank you for sharing your experience working with Mike! We're so happy that he provided you with 5-star service! We look forward to seeing you next time at Acura of Pembroke Pines!

September 19, 2022

Dealership Rating

Employee Rating

Service was quick and good no hackling and trying to sell you something you don’t need. you something you don’t need. More

by anthonypitter

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 22, 2022 -

Acura Of Pembroke Pines responded

Thank you for the positive feedback! We appreciate your business and hope to see you again next time here at Acura of Pembroke Pines!

September 18, 2022

Dealership Rating

Employee Rating

The service was courteous and professional. Best of all, it was done quickly and efficiently. Best of all, it was done quickly and efficiently. More

by MIGUEL110

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 22, 2022 -

Acura Of Pembroke Pines responded

Thank you for reviewing your recent visit with the Acura of Pembroke Pines team! We look forward to serving you again in the future!

September 17, 2022

Dealership Rating

Employee Rating

The mechanic are incompetent and require more training. Poor service I will not be returning to your dealership Poor service I will not be returning to your dealership More

by VANJAX

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Sep 19, 2022 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this feedback - we will make sure it is passed along to the team for further consideration. Please contact our Service Department at (877) 468-9930 if you'd like to discuss the situation in greater detail. Thanks again.

September 15, 2022

Dealership Rating

Employee Rating

Michael customer service was a 10 very informative and polite about my service and future services. polite about my service and future services. More

by KENDRACREATIONS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Sep 16, 2022 -

Acura Of Pembroke Pines responded

Thank you for the wonderful feedback - Michael will be so happy to hear it! Your business is greatly appreciated by all of us here at Acura of Pembroke Pines and we hope we can be of service again in the future. Take care!

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