Michael Gallardo

I bought a new 2020 Subaru Forester from Subaru of Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full r Gwinnett in December 2019, expecting a reliable vehicle. However, at just 77,000 miles and 3.5 years, I was told the CVT transmission needed a full replacement, estimated at $11,000–$12,000. I reached out to the service manager who was rude and condescending. I also emailed the GM, Jennifer and received no response. It’s disappointing to see that Subaru seems to have a recurring issue with CVT transmissions, and I’m now questioning my loyalty to the brand. I wouldn't recommend Subaru of Gwinnett either given their dismissiveness of this issue. More

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They faked a service to get money from the Subaru warranty, EXTREMELY GREEDY, THEY WILL GLADLY TAKE ALL YOUR MONEY warranty, EXTREMELY GREEDY, THEY WILL GLADLY TAKE ALL YOUR MONEY More

by YESMAN Verified Customer Verified Customer

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Good experience, and everyone is very nice, and I would like to come it next time. like to come it next time. More

by 945957319 Verified Customer Verified Customer

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Great service. Fast service. Done when it was promised. Prices were fair. Love the new facilities. Fast service. Done when it was promised. Prices were fair. Love the new facilities. More

by BRENTLAMB12 Verified Customer Verified Customer

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Service Manager Mike was very helpful. I had an issue with the car and he took care of it right away. I had an issue with the car and he took care of it right away. More

by MCH.MCH.HARRELL Verified Customer Verified Customer

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Very good experience, very nice environment, very good and nice customer service. Great snacks lol and nice customer service. Great snacks lol More

by BIANCAMATALLANA Verified Customer Verified Customer

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Worst management staff. Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lo Zero follow-up. Sold me a car with a major component bad, when I asked how something like that could happen, they said “it broke sitting on the lot”. Had to get Subaru corporate involved to get the vehicle repaired. I’ve been waiting almost FIVE months for Jennifer Kessler to call me as promised. I guess she’s too embarrassed - this is the second car with problems they sold me, More

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After screwing up 6,000 mile service with ants and dangerous chemicals, they didn’t place the new oil filter correctly and had to keep car for over one week to clean oil off engine and chassis and cle dangerous chemicals, they didn’t place the new oil filter correctly and had to keep car for over one week to clean oil off engine and chassis and clean “shields.” Driveway is full of oil and is not cleanable. More

by SE.SCHINDLER Verified Customer Verified Customer

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I only dealt with mg service person. He was great. Overly impressed with dealership also. He was great. Overly impressed with dealership also. More

by robertleshno Verified Customer Verified Customer

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Fantastic Service. Great waiting area. Quick turn around time. I purchased my Subaru from this dealership and I also receive service from the dealership. I am pleased. Great waiting area. Quick turn around time. I purchased my Subaru from this dealership and I also receive service from the dealership. I am pleased. More

by CHAMBERLAINK Verified Customer Verified Customer

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