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Michael Croom
Michael Croom at Jay Buick GMC

Michael Croom

Assistant Sales Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

Contact Me
4.9
78 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

30 yrs, 10 mos

Specialties & Trainings

Certifed Buick, GMC and Pre-Owned Vehicle Salesperson

4.9

78 Reviews

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78 Reviews of Michael Croom

May 21, 2026

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Employee Rating

Everyone is very professional and very welcoming. Jay Buick Dealership has the most professional, kind,understanding employees. More

by PDUGOVICS
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Recommend Dealer
Yes
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May 22, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our professional and welcoming team at Jay Buick GMC Bedford. We strive to provide the best experience for all our customers, and it's great to hear that we met your expectations. Looking forward to seeing you again soon! Jay Buick GMC Bedford Team

May 14, 2026

Dealership Rating
Employee Rating

Jay Buick Dealership has the most professional, kind,understanding employees. They care about your auto needs and desires. They are very knowledgeable. I truly trust them with my vehicle and car sa More

by mrs.mdillard0813
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 14, 2026

Jay Buick GMC responded

Thank you for your review! We appreciate your kind words about our team at Jay Buick GMC Bedford. It’s great to hear that you feel confident in trusting us with your auto needs. Your support means a lot to us. We look forward to assisting you again in the future. Jay Buick GMC Bedford Team

May 14, 2026

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Employee Rating

They are were so professional and nice. I felt like a VIP. The dealership vibes were good. I had a very genuine experience. More

by bstokes217
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Recommend Dealer
Yes
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May 14, 2026

Jay Buick GMC responded

Thank you for your review! We're happy to hear you felt like a VIP during your visit to Jay Buick GMC Bedford. Our team strives to provide a genuine and professional experience, and it's great to know we succeeded. We look forward to welcoming you back again soon! Jay Buick GMC Bedford Team

May 05, 2026

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Employee Rating

Excellent service. Great access, timely and professional. Video provided important information for planned service in convenient text-based format. More

by Bears6152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

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May 06, 2026

Jay Buick GMC responded

Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. It's great to know that our service and video communication met your needs. We appreciate your feedback and look forward to assisting you again in the future! Jay Buick GMC Bedford Team

May 01, 2026

Dealership Rating
Employee Rating

It was great working with Michael Croom again. I haven't had any problems since I switched to GMC. More

by No
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
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May 02, 2026

Jay Buick GMC responded

Thank you for your kind words! We're happy to hear you had a great experience working with Michael again. It's wonderful to know that you’re enjoying your GMC without any problems. We look forward to assisting you again in the future! Jay Buick GMC Bedford Team

April 29, 2026

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Employee Rating

My service rep is David. He is just great. He advises me on the necessary maintenance and gets me out promptly. More

by VAV
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We’re happy to hear that David provided you with great service and timely maintenance advice. Your satisfaction is our priority at Jay Buick GMC Bedford. We appreciate your kind words and look forward to serving you again soon. Jay Buick GMC Bedford Team

April 13, 2026

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Employee Rating

A very professional staff. I had a wonderful experience and would refer others to the dealership. More

by pattybounds
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

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Apr 14, 2026

Jay Buick GMC responded

Thank you for your feedback, Patty! We appreciate your kind words about our professional staff and are delighted to hear that you had a wonderful experience at Jay Buick GMC Bedford. Your willingness to refer others means a lot to us. We look forward to welcoming you back in the future! Jay Buick GMC Bedford Team

March 30, 2026

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Very very nice and friendly, I bought 3 cars from here, so I felt very comfortable More

by msmb
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Recommend Dealer
Yes
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March 29, 2026

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Employee Rating

Yall had my car for 3 days i paid 400 and my car is doing the same thing i complained about from the beginning, your service sucks More

by pamela.scott4565
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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March 28, 2026

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I have been getting my cars from Jay Buick with Michael Croom for over 10 years and have a wonderful experience with him every time. Will not spend all day at dealership. More

by shar927
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Recommend Dealer
Yes
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