Michael Costello
Michael Costello at Lithia Hyundai of Reno
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Michael Costello

Internet Sales Specialist

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
78 Reviews

I've been in the Reno-Sparks area for over 33 years helping people with challenged credit in our community with their transportation and financing needs. Call me if I can be of service to you and your family!

Dealership Experience

4 yrs

Industry Experience

37 yrs, 2 mos

4.5

78 Reviews

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78 Reviews of Michael Costello

September 20, 2024

Dealership Rating
Employee Rating

Good quality dealer with professional people. High tech modern vehicles with updated design features. Perfect More

by RCARPENTER618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Drea McGiffin

Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for the great feedback! We're glad to hear that our team at Lithia Hyundai of Reno and our modern vehicles met your expectations. Enjoy driving your new car!

September 20, 2024

Dealership Rating
Employee Rating

I’ve never had a worse experience buying a car. I would not recommend them. More

by ashleymb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith , Wes Wilson, Phillip Turner, Crystal Hughes

Sep 25, 2024

Lithia Hyundai of Reno responded

Ashley, It is truly unfortunate to see that you feel this way. Our team works hard to provide the best car-buying experience in Reno. I would appreciate an opportunity to gather the details of your visit and work towards addressing your concerns. At your convenience, please contact me using the information in my signature below. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 31, 2024

Dealership Rating
Employee Rating

If you’re looking for a no pressure car salesman, ask for Mike Costello. He was polite and straight forward and was a pleasure to deal with. He answered all our questions and seems to believe in the products More

by Rob
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers

May 31, 2024

Lithia Hyundai of Reno responded

Rob, we're delighted to hear that Mike provided such a positive experience at Lithia Hyundai of Reno. Thanks for sharing your feedback and enjoy your new car!

May 15, 2024

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Michael was beyond helpful and very nice to work with, he got me a great price More

by HEAVENLEIGHMOXLEY
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 16, 2024

Lithia Hyundai of Reno responded

Thanks for the review! We will be sure to pass along your kudos to Michael! Until next time, safe travels!

May 04, 2024

Dealership Rating
Employee Rating

Great experience and followup on the purchase of our new car. Thanks again for all the help. More

by YUGUO365
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers, Levi Williams

May 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We know that you are going to love your new ride. Come see the Lithia Hyundai of Reno team again soon!

February 20, 2024

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Employee Rating

mike is such a great help! i don’t think i ever want to buy a car from anyone but him. he keeps in contact with me to make sure i’m loving my new car, and if any issues arise m More

by lillyshearin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2024

Lithia Hyundai of Reno responded

Lilly, it's fantastic to know that Mike has been so helpful and attentive throughout your car buying process at Lithia Hyundai of Reno. We're grateful for the glowing review! Enjoy your new ride!

January 18, 2024

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Employee Rating

No thank you It was positive and I'd purchase another vehicle from them again It was positive experience and I would purchase another vehicle from them again More

by JASDDELUCCHI
Recommend Dealer
Yes

Other Employees Tagged: Michael Costello

Jan 19, 2024

Lithia Hyundai of Reno responded

Hello, Thank you for choosing to work with us on your car buying needs! We're glad to know you had a positive experience at Lithia Hyundai of Reno. We look forward to helping you with your next vehicle purchase down the road!

November 19, 2023

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They are friendly and really try to make a deal. This is the second vehicle we have purchased from them. More

by TAlbarran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers , Efren Gonzalez-Aguayo

Nov 20, 2023

Lithia Hyundai of Reno responded

Hello there! We're so glad to have had the opportunity to work with you again at Lithia Hyundai of Reno. Thanks for your continued support and trust in our team. We hope to serve you again in the future.

October 17, 2023

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Employee Rating

The folks there are kind and cordial, and even put up with me temporarily losing my driver's license and saying bad words (a lot of bad words!) More

by PICKLED.OKRA4U
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Levi Williams , David Lennox

Oct 17, 2023

Lithia Hyundai of Reno responded

Thanks for the five-star review! We were happy to work with you at Lithia Hyundai of Reno, even with the bad words. 😄 Safe travels and take care!

October 02, 2023

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Employee Rating

This is the second purchase from them and have had issues with both. Had to get the general manager involved to make it right. Seems very unprofessional More

by PGOLDING8930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dylan Clunie , David Lennox

Oct 02, 2023

Lithia Hyundai of Reno responded

Hello Ms. Golding, I'm sorry to hear about your recent experience with us. We always aim to be transparent and deliver a five star experience, I apologize if this wasn't the case. A quick chat with your salesperson indicates everything has been resolved, please reach out to me if there is anything still unresolved. Respectfully yours, Scott Robert Customer Relations Manager 775-682-3352 srobert@lithia.com

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