Michael Costello | Page 10

Mike and Robby were both great!!! Mike set up everything and checked back with me periodically to confirm and update. He made sure I was given the service needed. and checked back with me periodically to confirm and update. He made sure I was given the service needed. More

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So excited just purchased a new Hyndai Tucson from Lithia Hyndai. Mike Costello was the best he got me a low interest rate and kept my payment at the amount I wanted. This is my fourth new car I have purchas Hyndai. Mike Costello was the best he got me a low interest rate and kept my payment at the amount I wanted. This is my fourth new car I have purchased from this dealership, and I give them five stars because they are the best. More

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It was a great buying experience, we got more than we thought we would for our trade and ended up with a really nice santa fe. Michael Costello was our salesman and he was great! thought we would for our trade and ended up with a really nice santa fe. Michael Costello was our salesman and he was great! More

by JOHNNY2722 Verified Customer Verified Customer

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They made buying a car easy without any pressure. They have great customer service. Would recommend buying a car here. Brock was easy to work with. have great customer service. Would recommend buying a car here. Brock was easy to work with. More

by BLANDND Verified Customer Verified Customer

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I bought my car and I am very happy with it. Got off to a rough start but finished up great Michael was very helpful rough start but finished up great Michael was very helpful More

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My salesman was very friendly and showed attention. he however knew nothing about used cars which is what I was looking at. It took too long to get the keys. When I made the appointment I made it clear I however knew nothing about used cars which is what I was looking at. It took too long to get the keys. When I made the appointment I made it clear I was looking at used. It got better after we got started and he did make what I perceived to be a good deal. More

by sewbusy8 Verified Customer Verified Customer

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My visit and "Purchase Experience" was Outstanding with one exception, Product Familiarity. This is very common in Auto Sales, Furniture Sales and other Retail Sales where their products change every ye one exception, Product Familiarity. This is very common in Auto Sales, Furniture Sales and other Retail Sales where their products change every years and these changes usually results in Sales Associates having a very limited General Knowledge about their Products when they are initially released and usually become much more knowledgeable about the Products within 3-4 months of the Products being released. One item, for instance, was a "Locking Glovebox". I asked the Sales Associate how to lock & unlock the glovebox. He was not sure of how to lock it either and went to ask someone else for the information. Long story short, no one could figure out how to lock the glovebox. It was later determined that the Locking Glovebox was a mistake and should not have been mentioned since no Santa Fe had a Locking Glovebox. It took about 20 minutes to determine that there was no locking glovebox. I did not mind the wait since everyone involved was trying to answer my question about the glovebox. However, having a little more Product Familiarity would have saved everyone a lot of time AND it's mistaken inclusion in the Features List would have also been detected much earlier and the mistake corrected. As I said, with the one exception, everything was Outstanding! Everyone who was involved in this Sale was Friendly, Professional and were Genuinely Concerned that my experience was a positive one. This was the third new Santa Fe in the past 15 years that we've bought from Lithia Hyundai and we'll probably be buying a fourth vehicle from them when we decide to buy another new vehicle. In my opinion the Santa Fe is the best SUV overall and the Staff are some of the Best Professional that I have encountered. Beyond buying vehicles I also have all of my vehicles serviced at Lithia. I would not do this if they weren't better than other, more expensive garages. More

by ksdavishouse Verified Customer Verified Customer

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Holly was helpful, informative, patient, and not pushy!!! Brian Ogg You are the best!!!! Always helpful, friendly, patient, and understanding of my personal process for buying vehicles. Coste pushy!!! Brian Ogg You are the best!!!! Always helpful, friendly, patient, and understanding of my personal process for buying vehicles. Costello-terrible, pushy, poor listening skills, condescending, disrespectful of other employees, Good thing, we had Holly and Brian’s excellent service!!!!! More

by RMessick Verified Customer Verified Customer

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If I could give more than 5 stars I would! I had the best experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found th experience here!!! I went in on a Friday night at 6 wanting to look at a better car for me and Michael Costello was such an amazing help! He found the right car for me and right in my price range! The team stayed until 10 pm that night, when they close at 8, working on a better deal for me! They made it such an easy process. They were all very friendly, welcoming and very informative! I was highly impressed !!! Bryan in financial and Dustin helped me a lot, they took more time for me and finding me a better deal on interest and payment! I recommend this place 100%!! They truly care about their customers!! I will definitely come back when time for a new car:)) More

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Very friendly and easy to work with. Michael was open with listening to what we needed. He worked magic to get the payments to where we wanted them. with listening to what we needed. He worked magic to get the payments to where we wanted them. More

by plm1897 Verified Customer Verified Customer

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