Tom Wood Ford

BEWARE! !! Over priced parts & labor in the service department. I had a headlight bulb replaced on my 2015 Fusion (just the bulb). The bumper has to be rem !! Over priced parts & labor in the service department. I had a headlight bulb replaced on my 2015 Fusion (just the bulb). The bumper has to be removed, so I expected it to be a little more than a normal car, but what Tom Wood Ford charged me was outrageous! I was charged $470 to change the just the bulb AND for labor. I had the exact same thing done on the other headlight in 2023 at a Ford Dealership in Ft. Wayne and was charged $141 for the bulb and labor. When I spoke to the service advisor he said their labor cost is a "little" more than most other places. I corrected him and said it's a lot more and they are xxxxxx people. After I complained they took $50 off. Still xxxxxx people. I will NEVER take my car there again. More

Chad listened to my problems and understood that with my tight schedule I was going to need help to get scheduled in this short time frame and set me up for service at 8:00 the following morning Great p tight schedule I was going to need help to get scheduled in this short time frame and set me up for service at 8:00 the following morning Great professional services and I will be returning when I need assistance More

I’ve purchased from Tom Wood Ford and had service work done several times. All my experiences have been good! They are professional, courteous and easy to work with! done several times. All my experiences have been good! They are professional, courteous and easy to work with! More

Jami was very professional and kept me updated on every aspect of my vehicle's visit. Excellent communication and respectful. aspect of my vehicle's visit. Excellent communication and respectful. More

They did an excellent job. I was surprised and pleased that they were able to get my car in and repaired so quickly. I will definitely be using them again. I was surprised and pleased that they were able to get my car in and repaired so quickly. I will definitely be using them again. More

Our family has been a customer with Tom Wood Ford for many years due to the great service we receive from staff members like Matthew. many years due to the great service we receive from staff members like Matthew. More

The scheduled maintenance process was efficient. People were friendly. Waiting area is clean and comfortable. People were friendly. Waiting area is clean and comfortable. More

Very professional great customer service excellent communication would recommend friends and family to visit Tom Wood, Ford communication would recommend friends and family to visit Tom Wood, Ford More

The customer service is horrible. This guy in the front desk had all my paperwork ready after I waited for an hour and half just for an oil change, he didn’t told me that my truck wa This guy in the front desk had all my paperwork ready after I waited for an hour and half just for an oil change, he didn’t told me that my truck was ready while he was helping More

Excellent personal service. Best communication. Fast repair. We would return to Tom Wood Ford for future automotive service. Best communication. Fast repair. We would return to Tom Wood Ford for future automotive service. More