Michael Allegretti
Michael Allegretti at Napleton's Arlington Heights Chrysler Dodge Jeep Ram
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Michael Allegretti

Sales manager

Napleton's Arlington Heights Chrysler Dodge Jeep Ram

1155 W Dundee Rd
Arlington Heights, IL 60004

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3.6
8 Reviews
3.6

8 Reviews

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8 Reviews of Michael Allegretti

October 04, 2024

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Employee Rating

I just purchased my 2nd new Jeep Grand Cherokee from Napleton. Aterick Burks handled all the transactions and did a great job showing me the Jeep and working through the buying process. Very good sale More

by d.schacht
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Aterick Burks

Oct 10, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, D.schacht. Thank you and we hope to see you again! Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Marta Nilles Customer Relations Manager Napleto's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

September 17, 2024

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Employee Rating

Rafael O. was fantastic. He got me set up with a very sharp car. The process was very smooth and virtually hassle free. More

by Sitta
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafael Olmos,

Sep 21, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Congratulations on your purchase! We're so glad to hear our Staff took such great care of you, Sitta! Thank you for your wonderful feedback. We hope we can continue to be of service to you down the road! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847)-298-0900 EXT 243

July 30, 2024

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Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t More

by mattlowery1525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hello, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (847) 298-0900 at your earliest convenience to discuss how we can turn this experience into a positive one.

May 19, 2024

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Love the Toyota Higlander I purchased here 2 days ago. I asked about an extended warranty and have 2 year coverage, Thank you Alex, Abdul and Team. More

by Birch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Goldman

May 21, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi, we're happy to hear you had such a positive experience with our team! Safe travels!

April 26, 2024

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Avoid this dealer if you can, poor service, they don't care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this More

by junewangs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out us at 630-782-9300 and we will work with you personally in rectifying the issues you experienced. Regards, Marta Nilles Customer Relations Manager Napleton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

April 18, 2024

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I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea More

by mmaynard881
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 20, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Hi Melissa, thank you so much for taking time to write this review. We are sorry to hear you are experiencing mechanical issues with your vehicle. I would like to mention that customer satisfaction is of our outmost importance, which is why we have a thorough process in place for all of our sold customers. After your purchase there were many unsuccessful attempts made to contact you. We finally spoke with you on 6th of January 2023 where you expressed how great everything was with your vehicle. Multiply follow up were made thru out the pass year and a half but unfortunately we were only able to leave voice mails in hopes of receiving call back. The first record of you contacting the dealership the dealership was on February 12 2024 where you requested warranty information because your check engine light recently went on. Please feel free to give us a call if you need any additional information on extended warranties you have purchased for your vehicle. We will be happy to provide that. Regards, Marta Nilles Customer Relations Manager Naplwton's Arlington Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

Apr 20, 2024

mmaynard881 responded

If you are all about best servicing your customers then why didn’t you call me back to resolve this situation. I have my warranty information, and that’s not what I’m requesting. If you read my compliant or spoke to your team regarding the issues I’m experiencing with my Jeep you would understand that I have been experiencing electrical issues that are making make vehicle unsafe to operate. I’m asking for it to be fixed. My Jeep had over 80 error codes when it is brought in to be serviced. This is unacceptable for a vehicle that was just purchased. Don’t waste more of my time. Pick up the phone and have the curtesy to call me back.

March 14, 2024

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Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w More

by chloe.a.broady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Hadziahmetovic, Joseph Youseph , Kissy Freeman

Mar 15, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Chloe.a.broady! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Thank you, Sharnae Leachman Customer Relations Manager Ed Napleton Auto Group Sleachman@napleton.com (847) 298-0900 EXT 243 & 211

January 31, 2024

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Employee Rating

The dealership was very professional from the time we walked in the front door. Michael saw us standing in the middle of the showroom and asked if we needed help. From there, Zach took great care of us. More

by Josh W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zach Ullrich

Feb 02, 2024

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your recent experience with us, Josh W.! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Regards, Marta Nilles Customer Relations Manager Napleton's Arlingto n Heights CDJR 630-782-9300 x2339/x2378 marta.nilles@napleton.com

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