Metro Honda

The salesman(Genaro) was very professional and very patient with me in getting to where I wanted to be payment wise. Couldn’t be any happier with my experience with him and the dealership. patient with me in getting to where I wanted to be payment wise. Couldn’t be any happier with my experience with him and the dealership. More

by TIMIOLA Verified Customer Verified Customer

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DO NOT SHOP HERE! This dealership is filled with LIARS. I went into a lease deal for a 2024 Honda Prologue on November 2, 2024 at Metro Honda in Jersey City. I dealt This dealership is filled with LIARS. I went into a lease deal for a 2024 Honda Prologue on November 2, 2024 at Metro Honda in Jersey City. I dealt with Daniel, a young and new salesman, with the deal being closed by his sales manager Jay. As I was incredibly hesitant about moving forward with this deal, Jay and Daniel worked hard to bring the car to a payment I could realistically afford, with the following incentives: save money on gas, receive a discount for driving an electric vehicle with EZ pass, and utilize the tax credit once I file my taxes. With this information, I proceeded into the lease agreement. Fast forward to now, in an attempt to file my taxes with the tax credit I was promised, my federal return continues to be rejected due to the VIN number not being reported to the IRS. When I inquired about this, the dealership refused to give me the necessary forms, telling me that they've never heard of the forms REQUIRED by the IRS. It appears that they are not reporting these sales to the IRS, or if they are, they are refusing to provide these to their customers. They refused to provide me with a time of sales report. They. have no form where I indicated that I would be transferring the tax credit to the dealership in order to lower my car payment. After days of trying to resolve this from a distance with Daniel, my original salesman, he was not able to provide me the time of sales report or the confirmation from the IRS that the vehicle had been reported correctly, I went into Honda myself. They NOW insist that the discount I received on the car was me verbally transferring the tax credit to the dealership. This is not itemized on any contract nor was there ever any written agreement to this. In fact, it is the OPPOSITE of what was said to me. Now they are asking me why I am all of sudden thinking I am entitled to the tax rebate. While I know dealerships are currently offering the rebate at the time of purchase, this was NOT the agreement in November. I was flat out told I would benefit from the tax credit by the sales manager Jay. This was clearly a lie to close the deal. They have NO manager at this time and Delio, claiming to be some manager is degrading and demeaning, trying to tell me how to do my taxes correctly, after conveying information directly from my accountant. DO. NOT. SHOP. HERE. More

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I always go here for any of my cars or services. Great team! Danny helped me finance my current lease and I’m the happiest gal on earth with the outcome. They treat their customers with care and tra Great team! Danny helped me finance my current lease and I’m the happiest gal on earth with the outcome. They treat their customers with care and transparency- scarce traits in the car industry. With Metro Honda, you are in good hands! More

by SINDYXOELLA Verified Customer Verified Customer

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Not recommended as they don’t know what they’re doing brought my car in five times for the same issue and it wasn’t fixed their Customer service don’t care about complaints brought my car in five times for the same issue and it wasn’t fixed their Customer service don’t care about complaints More

by PROLNR247@gmail.com Verified Customer Verified Customer

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Gracias por todo . Excelente servicio . Recomiendo Metro Honda plenamente convencido por su eficiencia , calidad y calidez en la atención al cliente . Excelente servicio . Recomiendo Metro Honda plenamente convencido por su eficiencia , calidad y calidez en la atención al cliente . More

by ERASDIAZJ Verified Customer Verified Customer

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Great customer service Lee was very professional and patient. Thank you Lee for your help patient. Thank you Lee for your help More

by OSORIO_JUAN2008 Verified Customer Verified Customer

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Bought a defective car that they can’t fix first. The steering rack goes out replaced twice then the steering wheel replaced then AC compressor goes out now the heat doesn’t work took it in for align The steering rack goes out replaced twice then the steering wheel replaced then AC compressor goes out now the heat doesn’t work took it in for alignment four times still not driving straight had to go to service department over 5 times and still not fixed the issues last i was told is to go somewhere another Honda service center because their technicians can’t fix the issue. Worst place to go to. More

by PROLNR247@gmail.com Verified Customer Verified Customer

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He was very nice from the very beginning and worked very hard to make sure we get the best deal. Took care of us till the end. hard to make sure we get the best deal. Took care of us till the end. More

by SUNRISEK29 Verified Customer Verified Customer

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Shawn was amazing to work with, very nice, thoughtful and smart. I will come back again for another car. I highly recommend metro Honda smart. I will come back again for another car. I highly recommend metro Honda More

by JZEIBEQ Verified Customer Verified Customer

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Felt an immediate connection with Shawn. Was not pushy was easy to talk to. He was very professional and treated me with respect. He worked with me and For me! Everyone was above and beyo Was not pushy was easy to talk to. He was very professional and treated me with respect. He worked with me and For me! Everyone was above and beyond curtesy-wise. Shaw Bertrand made me a Metro Honda deal and now I’m a customer for life. Thanks Shawn. Love the pilot! More

by RNEUTRON Verified Customer Verified Customer

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